Customer Solutions Expert
hace 1 mes
Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.
Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to French-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.
Your responsibilities and impact working as a Customer Solutions Expert will be:
Responding to customer inquiries via live chat and phone in a friendly and efficient manner
Collaborating with product management and engineering teams to stay up-to-date on the latest features
Troubleshooting customer issues and providing suitable solutions
Helping turn both new and existing customers into loyal users
Skills, experiences and interests you need to succeed in this role:
Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
At least one year of experience in a customer-facing role
Excellent interpersonal and communication skills
Ability to multitask and manage several customer conversations simultaneously
Basic knowledge of sales processes (e.g., lead tracking, reporting)
Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
What's in it for you?
A value-driven, people-first company culture
A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
A hardworking team that knows how to have fun while getting things done
Freedom to share ideas and execute them with the full support of the team
Flexible working hours with hybrid flexibility for a balanced professional and personal life
Numerous opportunities for personal and professional growth with internal and external training
A salary of 18K base yearly (paid throughout 14 months), excluding a monthly bonus of up to 13%, a daily meal voucher (around 8 euros per working day), a shift allowance of 15%, and 1500 euros a year for transportation, technology, health or child care, etc.
Our client is an equal-opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
#J-18808-Ljbffr
-
Customer Solutions Expert
hace 3 semanas
España Blu Selection A tiempo completoOur client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...
-
Flemish Customer Lifecycle Manager, cloud solutions
hace 4 semanas
España P17 Solutions A tiempo completoReference: WESPMove to Malaga and live a warm and sunny life while making a difference in the industry of software sales. Malaga offers an exciting and vibrant life that is hard to resist. With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and...
-
Digital Ishift Customer Service Expert
hace 7 días
España buscojobs España A tiempo completoDigital iSHIFT Customer Service ExpertiSHIFT Solution Delivery – Customer Service ExpertLocation: Barcelona - SpainHybridFull timeAbout the jobSanofi is globally deploying its new back-office cross-functional system processes through the implementation of a Global ERP (iSHIFT project) using SAP S4 / HANA technology. This Transformation program aims...
-
Customer Success Engineer With German
hace 2 meses
España Infotree Global Solutions A tiempo completoCustomer Success Engineer with German Job Description: In a rapidly evolving economic landscape, the demand for efficient and innovative IT solutions is crucial. Our company, a leader recognized for excellence in Secure Access Service Edge (SASE) and SD-WAN technologies, is spearheading this transformation. Our commitment to cybersecurity solutions...
-
Customer Success Engineer With German
hace 4 semanas
España Infotree Global Solutions A tiempo completoCustomer Success Engineer with German As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers' secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated...
-
Sap Finance Solutions Architect/4Hana
hace 2 meses
España Infotree Global Solutions A tiempo completoIn his role will spearhead the architecture for the SAP Finance solutions for the SAP ECC to S/4HANA business transformation initiative. You will be working with a team of highly ambitious SAP professionals, currently engaged in agile product development focusing on co-creating modern direct business transactions that partners and customers love. This...
-
Customer Care Expert- Sea Logistics
hace 2 semanas
España Kuehne+Nagel A tiempo completoCustomer Care Expert- Sea LogisticsValencia, Spain Frachttransport und Kundenservice Vollzeit ES2113357Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia.Tu funciónKuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística Marítima...
-
Customer Care Expert- Sea Logistics
hace 5 días
España buscojobs España A tiempo completoCustomer Care Expert - Sea LogisticsValencia, Spain | Frachttransport und Kundenservice | Vollzeit | ES2113357Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia.Tu funciónKuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística...
-
Customer Solutions Manager
hace 3 semanas
España ENGINEERINGUK A tiempo completoDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to...
-
Customer Success Associate
hace 4 semanas
España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
VMware Expert
hace 7 días
España Empiric Solutions A tiempo completoJob Title: VMware Expert - IT Consultant-Onsite - SpainDescription:Join an exclusive VMware Expert - IT Consultant role where you will work on a major, high-profile project with a leading European client. In this exciting position, you'll design, implement, and support VMware backup and recovery solutions, ensuring optimal performance and reliability across...
-
Senior Customer Service Expert
hace 1 mes
España Arxada AG A tiempo completoSenior Customer Service ExpertApply locations ES - Barcelona time type Full time posted on Posted 4 Days Ago job requisition id R52178Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect...
-
Data & AI Solutions Expert
hace 1 semana
España Allianz Popular SL. A tiempo completoAs part of the Allianz Technology Data Office, we are seeking a dynamic Data & AI Solutions Expert to play a pivotal role in delivering our data strategy. In this critical hands-on role, you will lead the design, development and delivery of high-impact Data & AI solutions. You are an expert in orchestrating complex ETL processes, building data warehouses and...
-
Customer Care Expert
hace 3 semanas
España Xe A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app, and by phone. Last year, we helped over...
-
Customer Care Expert
hace 3 semanas
España XE.com A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app, and by phone. Last year, we helped over...
-
ES-Expert
hace 1 mes
España Apple Inc. A tiempo completoAre you passionate about sharing your knowledge of Apple products? We’re looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. The Apple Store is a retail environment like no other — uniquely focused on delivering amazing customer experiences. As an Expert, whether you work full-time or...
-
Customer Solutions Engineer/ Sales Engineer
hace 3 semanas
España Dow Jones A tiempo completoCustomer Solutions Engineer/ Sales EngineerDepartment Professional Information BusinessLocation London or BarcelonaAbout usFor more than 130 years, Dow Jones has been finding new ways to bring information to the world’s top business entities. Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including Factiva,...
-
Customer Care Expert- Sea Logistics
hace 3 semanas
España Kuehne + Nagel AS A tiempo completoEstamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia.Tu funciónKuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística Marítima en sus oficinas ubicadas en Valencia. Reportando al Customer Service Manager, gestionará el flujo de...
-
Customer Care Expert
hace 3 semanas
España XE.com A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
-
Customer Care Expert- Sea Logistics
hace 3 semanas
España Kuehne + Nagel AS A tiempo completoEstamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia. Tu función Kuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística Marítima en sus oficinas ubicadas en Valencia. Reportando al Customer Service Manager, gestionará el flujo...