CRM Senior Specialist

hace 1 día

España Merck Gruppe - MSD Sharp & Dohme A tiempo completo

Job DescriptionThe CRM Senior Specialist is aimed to support Omnichannel Strategy – CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape.Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build current and future technical/functional CRM capabilities to support business priorities and customer centric approach.The position also requires the ability to effectively interact with a variety of stakeholders, both at local and international level.Main responsibilities:Responsible for data management and for processing data change requests with customer data;Ensure data collection and accuracy across CRM ecosystem;Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act in accordance with these when conducting CRM activities;Participating in data revision and data cleanse initiatives. Collaborating in data analysis and data system extractions. Performing data processing to ensure its quality and consistency across different associated systems;Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements, including customer updates focused on evolving target audiences;Provide support to the business as required to ensure all CRM initiatives are implemented effectively/efficiently to achieve objectives;Understanding of segmentation models to effectively deliver personalized experiences at scale;Proactively match business needs with existing technology capability, by showcasing local/regional best practices with key stakeholders, encouraging adoption of core systems and harmonized process and highlighting value in a business context;Actively participates and support CRM team with the delivery of CRM system requests and analytics through recommendations, guidance, engagement with internal customers and taking responsibility for delivery of outputs, as required;Work collaboratively with internal business stakeholders to drive the use of CRM across departments supporting the business strategy;Focus on building a strong mindset to optimise the use of CRM and a good understanding of the system to effectively deliver on CRM business requirements;Active role in key strategic CRM projects, both local and regional;Supporting the implementation, running and improvement of other CRM features and modules;Play a lead role by reviewing business requirements, proposing solutions and raising change requests to the development teams and performing technical UAT;Represent local CRM team in regular regional/global meetings and interact effectively with regional/global teams.Background & ExperienceBachelors or master degree (Engineering, Marketing, Business, etc.) from accredited institution;Ideally 3 years experience in the pharmaceutical industry;Experience in CRM administration in Salesforce based solutions (preferably Veeva);Proficiency with Microsoft Office tools, with special attention to excel;Solid understanding of the pharmaceutical/life sciences industry, core business questions and related data sources.Skills & Abilities Required:Fluent in English and Spanish;Ability to multitask within given timelines;Interpersonal Communication;Customer focus;Strong team player;Change Management. Positively embraces change and operates effectively in continually changing environment;Proactive, continuous improvement mindset;Strong planning, prioritisation and outputs oriented;Ability to work effectively with customer facing teams to support training and query resolution;Good understanding of CRM compliance, data protection and privacy laws (GDPR);We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
#J-18808-Ljbffr

  • CRM Senior Specialist

    hace 6 días

    España Merck Gruppe - MSD Sharp & Dohme A tiempo completo

    Job DescriptionThe CRM Senior Specialist is aimed to support Omnichannel Strategy – CRM area to coordinate the business as usual activities and to consolidate and evolve CRM landscape.Besides the day-to-day CRM ongoing activities, this role is also focused on contributing to shape and build current and future technical/functional CRM capabilities to...

  • CRM Specialist

    hace 6 días

    España vLex España A tiempo completo

    Buscamos un CRM Specialist altamente motivado y con experiencia en HubSpot para implementar, gestionar y optimizar nuestro sistema CRM. Este rol es fundamental para mejorar las operaciones de marketing, ventas y servicio al cliente, asegurando la eficiencia y efectividad en la gestión de relaciones con prospectos y clientes. El CRM Specialist trabajará...

  • Junior Crm Specialist

    hace 2 semanas

    España Na-Kd A tiempo completo

    Are you passionate about CRM and eager to join a diverse team on an exciting journey? We invite you to become a key player in shaping our CRM Channel and enhancing our customer communication. Junior CRM Specialist As a Junior CRM Specialist at NA-KD, you'll work closely with our CRM Specialist and have the opportunity to influence one of our most vital...

  • CRM Specialist

    hace 6 días

    España Lastminute Group A tiempo completo

    Job DescriptionJetcost is looking for a CRM and Social Media Specialist for its Marketing team based in Chiasso.The ideal candidate has a natural passion for communication, user engagement, and content creation, is highly creative and aware of the power of communication to create engagement, drive results, and inspire people’s behaviors.As our new CRM and...

  • CRM Specialist

    hace 2 días

    España Lastminute Group A tiempo completo

    Jetcost is looking for a CRM and Social Media Specialist for its Marketing team based in Chiasso.The ideal candidate has a natural passion for communication, user engagement and content creation, is highly creative and aware of the power of communication to create engagement, drive results and inspire people’s behaviors.As our new CRM and Social Media...

  • CRM Specialist

    hace 4 días

    España Quantion A tiempo completo

    Who we are Quantion is a Business Digital Transformation services company born in 2015. Our services are based on a Digital Factory model. Through this model we help companies to accelerate its digital transformation projects with an end-to-end approach. We have +120 professionals in application development, UX/UI and digital business transformation to build...

  • CRM Operations Senior Specialist

    hace 4 días

    España Storio group A tiempo completo

    About the role:Storio group, Europe's leading provider of personalised photo products, is seeking a highly motivated and experienced CRM Operations Senior Specialist to join our dynamic team. As one of six CRM Operations Specialists, you'll play a crucial role in shaping and executing email campaigns for one of our brands, impacting millions of...

  • CRM Specialist

    hace 6 días

    España Schiller International University A tiempo completo

    Your missionTo maintain, configure, and develop Zoho CRM solutions, provide training to users, manage releases, and ensure effective communication of changes.Your profileMaintain, configure, and develop Zoho CRM.Provide comprehensive training to users.Manage and deploy CRM system releases.Communicate system updates effectively.Establish a CRM Center of...

  • CRM & Loyalty Operations Specialist

    hace 2 días

    España Barceló Gestión Hotelera, S.L. A tiempo completo

    CRM & Loyalty Operations Specialist Solicitar locations Sede Rover Motta, Mallorca, España time type Tiempo Completo posted on Publicado hace 3 días job requisition id JR5214 El Grupo Barceló es una empresa familiar fundada en 1931 por Simón Barceló en Mallorca. Nuestra expansión a los principales destinos del mundo, junto con nuestra clara estrategia...

  • CRM Specialist

    hace 4 días

    España Schiller International University A tiempo completo

    Your mission To maintain, configure, and develop Zoho CRM solutions, provide training to users, manage releases, and ensure effective communication of changes. Your profile Maintain, configure, and develop Zoho CRM. Provide comprehensive training to users. Manage and deploy CRM system releases. Communicate system updates effectively. Establish a CRM Center...

  • Ventas & CRM

    hace 6 días

    España MR.AB A tiempo completo

    CRM & SALES MR.AB es una marca de estilo de vida en pleno auge por lo que estamos ampliando el equipo y precisamos incorporar a un/a CRM Specialist para nuestro showroom en Madrid. Además, necesitamos que tenga un perfil de venta para atender a los clientes que vienen a visitarnos de manera presencial en el showroom. Tenemos unos valores muy profundos en...

  • CRM & Automation Specialist

    hace 2 días

    España THE TROPICFEEL, S.L. A tiempo completo

    Your OpportunityTropicfeel was born in 2017 to change how we travel by giving modern-day travelers the inspiration and innovation they need to lead an authentic and purposeful lifestyle. We’re not just gear suppliers that love to travel—we’re also people that look to inspire conscious exploring across our planet. Every action we take, and product we...

  • CRM & Automation Specialist

    hace 2 días

    España Tropicfeel A tiempo completo

    Your Opportunity Tropicfeel was born in 2017 to change how we travel by giving modern-day travelers the inspiration and innovation they need to lead an authentic and purposeful lifestyle. We’re not just gear suppliers that love to travel—we’re also people that look to inspire conscious exploring across our planet. Every action we take, and product we...

  • CRM Specialist

    hace 4 días

    España Fever España A tiempo completo

    Hi, we’re Fever. We’re excited you are checking out this job offer. We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through...

  • Senior Microsoft Dynamics CRM

    hace 2 días

    España Devoteam Spain A tiempo completo

    Descripción de la empresa Devoteam es una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología. Centrada en 6 áreas de especialización, abordamos los desafíos estratégicos de nuestros clientes: Digital Business & Products, Data-driven Intelligence,...

  • CRM Manager

    hace 1 día

    España DAZN A tiempo completo

    Are you a CRM executive looking for progression, or a CRM manager seeking an exciting next step, with a passion for American sports and subscriptions? Do you bring creative flair and an eye for detail? Have you crafted CRM segmentation, written compelling copy, and coordinated creatives in a commercial, target-driven environment? If so, we may have the...

  • CRM Manager

    hace 2 días

    España DAZN A tiempo completo

    Are you a CRM executive looking for progression, or a CRM manager seeking an exciting next step, with a passion for American sports and subscriptions? Do you bring creative flair and an eye for detail? Have you crafted CRM segmentation, written compelling copy, and coordinated creatives in a commercial, target-driven environment? If so, we may have the...

  • Global CRM Manager

    hace 6 días

    España Timup Select Wisely A tiempo completo

    Nuestro cliente, una empresa líder en el sector de bienestar íntimo, está en búsqueda de un CRM Manager que impulse la personalización y fidelización de clientes mediante estrategias innovadoras. Este rol reportará directamente al CMO y está orientado a un perfil senior con enfoque "hands-on". Será responsable de definir e implementar estrategias de...

  • Senior CRM Associate

    hace 5 días

    España Dentsu International A tiempo completo

    Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth,...

  • Senior CRM Associate

    hace 6 días

    España Dentsu A tiempo completo

    Company DescriptionAbout MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end...