Director of Customer Success
hace 4 semanas
Here at Teenage Helpline, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in or the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.About the roleThe Development Team Lead is responsible for overseeing Teenage Helpline’s software and website development. The role involves communication with other Teenage Helpline team leads, managing team workload, developing solutions, planning new work with IT Project Managers, and producing user guides and associated development documentation.ResponsibilitiesWork with IT Project Managers to ensure development projects are assigned and worked on.Forecast work through creation of development plans.Promote best practices such as adhering to the project's software development lifecycle requirements.Develop CI/CD pipelines for continuous integration, testing, and delivery.Plan, oversee, and monitor team workload.Plan initiatives and track associated timelines.Manage the Development Team, ensuring work is allocated, managed, and tracked effectively.Report key updates and results to the CIO.Identify opportunities for new solutions and improvements in Teenage Helpline’s IT infrastructure and operations.Oversee the Development Team’s involvement with IT projects to ensure software development best practices are upheld, documentation such as data diagrams are created, and relevant testing is completed.Advise on the direction of development through clear reasoning and justification.Collaborate with UI/UX Designers to deliver on website design.SkillsEnthusiasm and willingness to learn about Teenage Helpline’s IT systems and processes.Passion for website and software development and how it can create value for Teenage Helpline’s operations.Strong verbal and written communication skills.Organisational skills and the ability to ensure set tasks are delivered on time.Interest in establishing and adopting new ways of working to engage the Development Team in progressing with objectives.Ability to plan and manage time effectively.Experience working with others and leading a team.Strong IT skills and proficient use of Microsoft applications.Software engineering, programming, website development, and software development experience.Experience with JavaScript, CSS, and HTML.Familiarity with frameworks and libraries such as React and AngularJS.Understanding of continuous integration and delivery (CI/CD).Understanding of version control systems such as Git.Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.Benefits of volunteering with Teenage HelplineWe recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions.Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity.Access to bespoke discounts, specifically designed for non-profit workers and Teenage Helpline volunteers.Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Teenage Helpline has on its direct beneficiaries.The hiring processOur hiring process typically has two stages:Video or Written Application (when applicable)Interview with the Volunteering Coordinator for that roleSome roles will have extra stages but we’ll let you know as early as possible if so.Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
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