Customer Support Representative

hace 6 días

Barcelona, España Abroad Experience A tiempo completo

Are you a UK national or have you lived and worked in the UK for at least 4 years? Are you currently based in the Netherlands and seeking your next career move? If so, this could be the exciting opportunity you've been waiting for

Our international client, who are leaders in the world of leading technology, are searching for an excellent Customer Support Representative for their UK markets. The successful candidate must be detail-oriented, able to multitask, proactive, have good computer skills, and be open to learning new processes. This job also demands flexibility, reliability, the ability to prioritize, and the skills to interact with people at all levels and in a team environment.

Responsibilities/Tasks

The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support all company products
  • Issue and follow up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Participate in lunches and/or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog, and price guide
  • Know sales policies and procedures and reseller pricing levels
Requirements
  • 2 years of experience in a B2B customer service department for UK Markets
  • Must be a UK national or previously lived and worked in the UK.
  • Fluent (native-level) English proficiency is essential, with a strong focus on UK spelling, grammar, and cultural nuances.
  • The ideal candidate should have an excellent command of written and spoken UK English, with the ability to adapt communication styles to suit a professional audience.
  • Technically literate or have an affinity with technical products
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to detail, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment
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