Customer Support Representative with Dutch

hace 4 semanas

Barcelona, España Wibit Consulting & Services (WibitCS) A tiempo completo

**In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office.** If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match

**Position**: Customer Support Representative
**Location**: Barcelona, Spain
**Employment Type**: Full-time
**Work Model**: On-site

**What You’ll Do**:

- **Record & Track**: Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.
- **Product Knowledge**: Stay informed about services and products, particularly those tailored to specific customer needs.
- **Escalate & Collaborate**: Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.
- **Maintain Service Standards**: Adhere to all project processes and SLAs, providing coverage for teammates as needed.
- **Team Engagement**: Join regular team meetings, manage administrative responsibilities, and support the team’s overall performance.
- **Continuous Improvement**: Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.

**What You Bring**:

- **Language Proficiency**: Native or fluent Dutch, with English proficiency at a B2 level or higher.
- **Customer Service Experience**: At least one year in a customer service role, preferably with a technical support background.
- **Technical Knowledge**: Familiarity with signal path connectivity, wireless networking, and AV products.
- **Problem-Solving Skills**: Strong listening skills and an ability to understand and resolve customer needs efficiently.
- **Ownership & Accountability**: Capability to take full ownership of calls, resolving or escalating them as needed.

**Why Join Us**:

- **Competitive Package**: Excellent remuneration based on experience, skills, and performance.
- **Work-Life Balance**: Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.
- **Paid Time Off**: 23 working days of annual leave to recharge and explore.
- **Supportive Environment**: Join a creative, friendly team with a positive atmosphere.
- **Career Development**: Access guidance, tools, and resources to help you grow professionally.

Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona #CustomerSupport #DutchSpeaking #Barcelona

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