Digital Store Operator Specialist
hace 1 mes
Our purpose is clear: to create meaningful moments between people and the brands they love. We empower brands to expand their global reach to over 260 countries, ensuring simple and seamless e-commerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience, covering local duties, taxes, fulfillment, delivery management, global returns, and payment processing.
Digital Store Operator Specialist is responsible for handling Store front and back-office configurations and operations, using ESW proprietary merchant and other ecommerce tools.
You'll become an important member of the client facing team and will be expected to take ownership for the delivery of content, pricing, and product's catalogue updates. You'll be a pivotal point of communication, able to provide technical support and expertise to both, client, and internal teams when i.e.: designing campaigns, planning sales events, organizing seasonal updates.
Responsibilities
- Catalog and Product Management: Creation and update of the product catalog and prices of the e-store.
- Content Management: CMS related operations, to update creative and copy on the storefront.
- Promotions and Merchandising support: Use ESW merchant tool to configure Discount campaigns, price updates and schedule other CMS related tasks.
- UAT: Perform storefront and feature UAT.
- Trainings: Provide trainings and the know-how on ESW ecommerce tools to your client(s), and creation of supporting documentation.
- Marketplaces: Support marketplace team with North America marketplace operations for one of our clients.
- Reporting: Provide raw data reports using excel and ESW ecommerce reporting tools.
- Mailing: Plan, prepare and complete mass email notifications.
Requirements
- 1+ year experience on handling digital store operations, content management and/or marketplaces.
- Experience using tools such as Magento, Shopify will be valuable although not a must.
- Experience using builder.io or similar CMS will be preferred.
- You will be using tools like Excel on regular basics to organize, review large volumes of data, prepare catalogue updates and coordinate with your team.
- You are a real e-commerce enthusiast, with a desire to work and evolve with one of the leaders in the D2C industry.
- A proactive, communicative and well-organized individual who can think out of the box, and take the initiative whist working within an energetic and international team.
- All our clients are international clients thus: English is a must, French and Spanish a Plus.
What's on offer?
- Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
- Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
- Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
- Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
#LI-hybrid
About us:
ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world's best-loved brands to create safer, simpler and faster shopping experiences for consumers all around the globe. ESW acquired Scalefast in June 2022, and the combined 1,300 person organization offers brands and retailers a complete portfolio of technology and services that cost-effectively support any stage of company's development.
From compliance, data security, fraud protection, taxes and tariffs to demand generation, checkout, delivery, returns and customer service, our powerful combination of technology and human ingenuity covers the entire shopper journey across 200 markets, with 100% carbon neutral shipping to consumers. Headquartered in Dublin, Ireland, ESW has global offices in the US, UK, Spain, France, Italy, Japan, Hong Kong and Singapore. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.
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