Digital Media Operator Fixed Term

hace 7 meses

Madrid, España Eurovision Services A tiempo completo

Eurovision Services Madrid is looking for a **Digital Media Operator **to join the Eurovision Services (ES) Global Operations & Engineering team with a **6-month contract**.

The position will be based in Madrid, Spain.

**ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM**

The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services, coordinating the management of requirements and delivery for all events, transmission and media services between broadcasters, sport federations and event organisers. The ES Global Operations & Engineering department is responsible for delivering high-quality technical solutions and achieving ambitious operational objectives, implementing reliable delivery solutions to provide outstanding value and services for our customers, while optimising costs to improve our bottom line.

The Digital Media Operator (DMO) plays a key role in planning and overseeing the delivery of live streaming events, from contribution to distribution. The DMO will access Eurovision’s dedicated media network and operate a variety of equipment and infrastructure in order to properly deliver the required services. The DMO will be constantly in contact with Eurovision Services central MCR and other Operations departments.

**PRINCIPAL RESPONSIBILITIES OF THIS POSITION**

As Digital Media Operator you will:

- Deliver live streaming of sports and news events
- Monitor the video and audio quality of content during live programming
- Gather user requirements for events, coordinate with various stakeholders to ensure successful webcasts
- Schedule, upload, publish, and monitor social posts across all platforms: Facebook, Instagram, Twitter, Grabyo, Twitch, YouTube and others
- Manage and execute changes across infrastructure devices and endpoints
- Review process and procedures and identify/implement improvements
- Perform proactive system checks to ensure “ready-for-business”
- Proactively manage escalations, incident tracking, ticketing, and resolutions
- Be willing to work in shifts including weekends
- Be willing to work occasional after-hours to meet customer demands

**YOUR SKILLS AND EXPERIENCE**
- Experience with live events support
- Knowledge of digital audio/video standards and associated connection/wire types
- Knowledge of the use of broadcast equipment and associated technology
- Experience with hardware and software audio/video encoding technology
- Knowledge of video communication standards/protocols
- Knowledge of video codecs/containers/plugins (WMV, H.264/265, MPEG-2/4, Flash, etc.)
- Experience with video streaming and VOD standards/delivery (Smooth, HLS, HDS, etc.)
- Excellent customer service approach and attitude (e.g. empathetic, adaptable, patient)
- Excellent team player and positive attitude
- Good communication skills in English

**ADDED VALUE**
- Some experience in the field of broadcasting or telecom operations
- Some years of experience working on broadcast sport and news events
- International exposure, with experience working in multicultural environments
- Strong analytical skills and data-driven thinking: Solid knowledge of website/ Social Media analytics tools (e.g., Google Analytics, Hootsuite, Facebook Insights, etc.)
- Communication skills in French is a plus

**ONCE ON BOARD YOU WILL**
- Be part of an outstanding multi-cultural and international team
- Enjoy our technology hub, designed to foster a culture of sharing, openness and creativity

**EDUCATION**

Degree in Computer Science, Software Engineering, Telecommunications Engineering, Media Communicaiton or similar degree (Master or Bachelor).

**BENEFITS AND PERKS**
- Competitive salary and benefits
- Ticket restaurant card
- Public transport card
- Sponsored gym membership

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