E-commerce Customer Support

hace 4 días

Barcelona, España eDreams ODIGEO A tiempo completo

Regulatory Case Executive (Spanish)We’re seeking an experienced Regulatory Case Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office. The role reports directly to the VIP Customer Communications Team Lead and offers a chance to work across multiple eDO business areas, deepen your knowledge of e-commerce, tourism, consumer, and data protection regulations. Why eDreams ODIGEO eDreams ODIGEO is the world’s leading travel subscription platform. Prime members have access to a comprehensive multi-product offering for all travel needs, powered by an AI platform that delivers a hyper-personalised service. Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases. Manage data protection consumer rights cases. Collaborate on coordinating legal inquiries with Legal Counsels related to customer complaints to ensure excellent service. Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members. Support VIP Communications projects by collaborating with the team members when required. Experience with CRM tools and G‑suite. Excellent writing and communication skills, native level Spanish with legal vocabulary and impeccable grammar. Proficient level of English required. Advanced experience in quality monitoring tools and techniques, both online and offline transactions, and implementing scalable solutions. Personal Skills Legal case management in tourism (GDPR, tourism and consumer regulations). French, German, Italian, etc.) Experience in PR, media relations, VIP management, or social media management. Experience handling VIP accounts and sensitive customer complaints. Knowledge of GDS Amadeus or Galileo. Competitive compensation package, Prime Plus membership, performance‑based bonuses, birthday day off, discounts, relocation support, and equipment for free after 3 years. Continuous learning with free Coursera access, workshops, tech training, leadership development, and a robust onboarding program. Hybrid home‑office model focused on outcomes, with flexibility and a supportive culture. Fun social events, sport tournaments, parties, and community building. Dynamic, healthy, and inclusive environment with Agile mindset and recognition. We are an equal opportunity employer and value diversity at our company.

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