Everflow Customer Support

hace 4 días

Barcelona, España DFO Global Performance Commerce Limited A tiempo completo

**Everflow Customer Support & Ad-Ops Lead** Ho Chi Minh City, Vietnam - Full-Time - Global Client Portfolio **Be the Voice Clients Trust for Perfect Tracking** DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. We’re hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click, impression, and conversion—solving problems fast, training proactively, and turning great service into measurable revenue wins. **Your Mission** - **Own the Helpdesk** - Triage, prioritize, and resolve Everflow tickets (pixels not firing, postbacks mis-mapped, payout questions) with < 2-hour initial response. - **Onboard Like a Pro** - Walk new partners through offer setup, tracking links, macros, and compliance checklists until first conversions flow error-free. - **Proactive Monitoring** - Watch dashboards, alert clients to anomalies (CVR drops, invalid clicks, reversed events) before they notice. - **Knowledge Builder** - Write crystal-clear guides, Loom walkthroughs, and internal SOPs so repeating issues disappear. - **Client Champion**- Escalate bugs, feature requests, and merchant pain points to product/dev, then keep stakeholders in the loop. - **Performance Ally** - Suggest best practices (allowlist rules, fraud caps, payout structures) that lift partner revenue and satisfaction scores. **What You Bring** - **Empathy + Speed** - You listen first, solve fast, and follow up until the client says “perfect.” - **Ad-Ops Fluency** - Familiar with tracking links, subID parameters, cookies, and postback URLs. - **Clear Communication** - English (IELTS 7.0+) plus the knack for explaining tech in plain words to non-tech marketers. - **Organized Multitasker** - Juggle global queues, document everything in Zendesk/Jira, and hit SLAs. - **Analytics Sense** - Comfortable reading reports, spotting anomalies, and translating numbers into next steps. **Nice-to-Have Tech Chops** - Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix. - Experience with Tag Managers, React/Next.js, or API calls to pull Everflow reports. - Python/Node scripting for log checks or small automations. **Success Metrics (First 6 Months)**- 95 % CSAT from advertisers and affiliates - < 4 hours mean time to resolution for tracking issues - 10+ new knowledge-base articles that cut repeat tickets by 30 % - Documented onboarding flow adopted across regional teams **Why GPC?** - **Client Impact** - Your guidance keeps millions in ad spend properly attributed. - **Global Reach** - Support partners in North America, EMEA, and APAC from Vietnam’s top tech hub. - **Career Path** - Grow into Senior Customer Success Manager or Product Ops as you master Everflow. - **Dynamic Culture** - Diverse, high-energy team tackling the newest challenges in performance marketing. **Ready to Turn Questions into Wins?** Attach your résumé plus a short note on the trickiest tracking issue you’ve solved—and how you saved the day.

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