Empleos actuales relacionados con Customer Support Officer - Barcelona, Barcelona - Lengow
-
Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Hero A tiempo completoYour Ownership? As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions.Are you ready for this thrilling challenge? As a Customer Support Specialist, your missions will be...
-
Customer Support
hace 2 días
Barcelona, Barcelona, España Camaloon A tiempo completoWe are searching for bright and potential talentsCamaloon is an ecommerce that allows customization of a wide range of products (buttons, stickers, magnets, etc), using both your own designs and designs from artists from around the world. Products are made in our facilities located at the heart of 22@, Barcelona's innovation district.Camaloon is a company...
-
Customer Support Advisor
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completoReady to take your career abroad?We're looking for Customer Support Advisorsto join an international company in PortugalYou'll handle:Customer inquiries via phone, email, and chatSupport for some of the worlds most loved brandsEnsuring a great customer experience every dayWhat we offer:Full relocation support (flight + accommodation assistance)Competitive...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleCustomer Support Representative - French or Italian speakerJob Description SummaryMaintain and Improve Amadeus' high-quality customer supportJoin our Hospitality department at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we...
-
Customer Support Representative
hace 2 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleCustomer Support Representative - French or Italian speakerJob Description SummaryMaintain and Improve Amadeus' high-quality customer supportJoin our Hospitality department at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we...
-
Customer Support
hace 2 semanas
Barcelona, Barcelona, España Polylia Language Hub A tiempo completoWork. Travel. Thrive.Relocate to Greece This year and Work RemotelyAre youfluent in Spanishand passionate about helping others?Join us as aCustomer Service Representativesupporting a global online community fully remote, withrelocation supportto help you settle smoothly into beautiful Greece.This is your chance tobuild a meaningful careerwhile embracing the...
-
Internship Customer Support
hace 6 horas
Barcelona, Barcelona, España Weekendesk A tiempo completoHello future intern Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?We are looking for an amazingCustomer Support Internto join the Customer Care Team in our Barcelona Office to startin February If you're a student or recent graduate eager to dive into a dynamic role, we're looking for YOU Ready to...
-
Customer Support Manager
hace 1 semana
Barcelona, Barcelona, España ANYbotics A tiempo completoANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 200+ people and work on cutting-edge robot technology.The OpportunityYou will have immediate REAL IMPACT by being directly in touch with customers to help them install, deploy and...
-
Customer Support Engineer
hace 7 días
Barcelona, Barcelona, España Aetion, a Datavant Company A tiempo completoDatavantis a rapidly growing healthcare technology company with a mission to connect the world's health data. By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate clinical data exchange, medical research, and help organisations design better ways to facilitate access, affordability, and quality of care leading to...
-
Customer Support Manager
hace 1 semana
Barcelona, Barcelona, España ANYbotics A tiempo completoANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 200+ people and work on cutting-edge robot technology.The OpportunityYou will have immediate REAL IMPACT by being directly in touch with customers to help them install, deploy and...
Customer Support Officer
hace 2 semanas
Lengow, an intelligent and automated e-commerce platform :
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.
The Customer Success team is responsible for providing functional and technical support to merchants to help them make the best use of the Lengow platform and deal with any issues.
In this context, and in replacement of an internal transfer, Enzo, our Customer Support Manager, is looking for a Customer Support Officer.
Your main tasks would be as follows :
- Provide functional and technical support to our merchants and ensure their satisfaction in the daily use of our Lengow/ Netrivals platform (by phone or ticketing tool) in a considerate accurate, timely and qualitative manner,
- Ensure that merchants can use all the features offered by our solution
- Escalate issues to our Technical support team : Reproduce, qualify and write summaries of the various incidents,
- Suggest customer documentation updates or creation in order to reduce the need for assistance.
- Liaise with the customer success manager in order to report and alert them in case of difficulties in using Lengow.
- We are looking for a candidate available to work on Saturdays
Hiring Process :
- HR interview with Alexandre our Talent Acquisition Manager
- Manager interview with Enzo, Customer Support Manager and Sophie (Head of support).
- Technical test with Enzo
- Reference check and offer.
We are looking for someone with the following experiences and skills:
- You are fluent in English and french (Spanish, Dutch or Italian is a plus)
- You have an experience in support software.
- You are resolutely customer oriented, empathetic and patient
- You are recognised for your analytical and synthesis skills,
- You have a technical background (or strong personal interest) and you like being a problem solver
- You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
- You are autonomous, proactive and resourcefull
- Ideally you have experience in e-commerce
Joining Lengow is also an opportunity to benefit from many advantages :
- Ticket restaurant 8 euros by day
- Malakoff Humanis Private insurance & Prevoyance.
- 3 Remote days
- Flexible hours
- Bike mileage allowances or 50% of transportation tickets.
- Remote allowances
- Professional events (Devoxx, Meetup ...) and regular internal cohesion.
