Empleos actuales relacionados con Customer Tech Support - Barcelona - SiteMinder

  • Customer tech support

    hace 4 días

    Barcelona, Barcelona, España SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Remote Customer Support Specialist

    hace 1 semana

    Barcelona, España Lodgify A tiempo completo

    A growing vacation rental tech company in Barcelona is seeking a Customer Support Specialist to enhance customer satisfaction. In this role, you will become an expert in using the company’s software, providing top-tier support via phone, email, or chat. The ideal candidate will possess solid experience in technical customer support, strong communication...

  • Customer Tech Support

    hace 7 días

    Barcelona, España SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Support Manager

    hace 1 semana

    Barcelona, España Camaloon A tiempo completo

    Camaloon is looking to build a strong **Customer Support** Team** that will help with and focus on automation of high-quality processes and give the first class Customer Experience Service. Would you like to work in a young and fresh environment? Hype your career! Join us. We are looking for a **Customer Support Manager** who will create new procedures and...

  • Customer Support Manager

    hace 3 días

    Barcelona, España Neuroelectrics A tiempo completo

    **Who we are**: Neuroelectrics is a creative, high-tech company offering the best-in-class non-invasive and high-definition electrical brain stimulation technology for personalized neuromodulation. By measuring and modifying brain function, we aim to restore brain health, minimize disabilities and create a better life for patients. We are looking for new...

  • Customer Support

    hace 1 semana

    Barcelona, Barcelona, España Camaloon A tiempo completo

    We are searching for bright and potential talentsCamaloon is an ecommerce that allows customization of a wide range of products (buttons, stickers, magnets, etc), using both your own designs and designs from artists from around the world. Products are made in our facilities located at the heart of 22@, Barcelona's innovation district.Camaloon is a company...

  • Digital Product Manager

    hace 6 días

    Barcelona, España Jordan martorell s.l. A tiempo completo

    We are looking for a Digital Product Manager – Customer Support to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot Type of Contract: PermanentType of work: HybridWork Language: Fluent Business EnglishLocation Barcelona, Nespresso Hub, SpainThe Role As a Product Manager, you will shape the future of our Customer Support experience....

  • Digital Product Manager

    hace 5 días

    Barcelona, España Jordan martorell s.l. A tiempo completo

    We are looking for aLa información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.Digital Product Manager – Customer Supportto be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: PermanentType of work: HybridWork Language: Fluent Business...

  • Saas Customer Support Engineer

    hace 2 días

    Barcelona, España NPAW A tiempo completo

    NPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue. **Description** We are looking for an ambitious...

  • Customer Success

    hace 2 días

    Barcelona, España Marlex A tiempo completo

    Desde Marlex Great People estamos colaborando con una importante empresa ubicada en Barcelona (cerca de la zona de La Sagrera), especializada desarrollar software de gestión (ERP i CRM) para clientes del sector deportivo. Actualmente, la empresa se encuentra en pleno momento de crecimiento, y quiere incorporar **un/a CUSTOMER SUCCESS & SUPPORT** en su...

Customer Tech Support

hace 2 semanas

Barcelona, España SiteMinder A tiempo completo

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together

**What We Do**

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

**About the Customer Support role...**

The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region.

Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.

**What you’ll do**
- Provide Technical Support to all SiteMinder labeled products and services to internal and external customers, with a primary focus across the Italian speaking world.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.

**What you have**
- High level of customer service and IT technical skills.
- Fluent **Italian** and English communication skills, both written and verbal.
- Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
- An ability to diagnose and troubleshoot web browser and connectivity issues.
- Great capacity for both internal and external customer interaction as well as conflict resolution.
- Stakeholder management and working across internal teams to find solutions.
- Desirable: Previous experience working in a high volume contact centre providing technical customer support.
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
- Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)

**Our Perks & Benefits**
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.