Customer Support Officer

hace 1 día

Barcelona, España Lengow A tiempo completo

**Lengow, an intelligent and automated e-commerce platform**:
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

The Customer Success team is responsible for providing functional and technical support to merchants to help them make the best use of the Lengow platform and deal with any issues.

In this context, and in replacement of an internal transfer, Enzo, our Customer Support Manager, is looking for a Customer Support Officer.
- **️ Your main tasks would be as follows**:

- Provide functional and technical support to our merchants and ensure their satisfaction in the daily use of our Lengow/ Netrivals platform (by phone or ticketing tool) in a considerate accurate, timely and qualitative manner,
- Ensure that merchants can use all the features offered by our solution
- Escalate issues to our Technical support team : Reproduce, qualify and write summaries of the various incidents,
- Suggest customer documentation updates or creation in order to reduce the need for assistance.
- Liaise with the customer success manager in order to report and alert them in case of difficulties in using Lengow.

**Hiring Process**:

- HR interview with Alexandre our Talent Acquisition Manager
- Manager interview with Enzo, Customer Support Manager and Sophie (Head of support).
- Technical test with Enzo
- Reference check and offer.

**Requirements**:
**We are looking for someone with the following experiences and skills**:

- You are fluent in English and french (Spanish, Dutch or Italian is a plus)
- You have an experience in support software.
- You are resolutely customer oriented, empathetic and patient
- You are recognised for your analytical and synthesis skills,
- You have a technical background (or strong personal interest) and you like being a problem solver
- You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team
- You are autonomous, proactive and resourcefull
- Ideally you have experience in e-commerce

**Benefits**

✨ **Joining Lengow is also an opportunity to benefit from many advantages**:

- Ticket restaurant 8 euros by day
- Malakoff Humanis Private insurance & Prevoyance.
- 3 Remote days
- Flexible hours
- Bike mileage allowances or 50% of transportation tickets.
- Remote allowances
- Professional events (Devoxx, Meetup...) and regular internal cohesion.

  • Customer Support Officer

    hace 2 semanas

    Barcelona, Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.The Customer Success team is responsible for providing functional and technical...

  • Customer Support Officer

    hace 2 semanas

    Barcelona, Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.The Customer Success team is responsible for providing functional and technical...

  • Customer Support Officer

    hace 2 semanas

    Barcelona, Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.The Customer Success team is responsible for providing functional and technical...

  • Customer Service

    hace 1 día

    Barcelona, España Oxford Global Resources A tiempo completo

    Location: Barcelona, Spain - Contact: Nina Salmito - Job type: Permanent - Contact phone: 0034 93 522 23 38 - Industry: Consumer & Industrials Oxford Global Resources is looking for a Customer Service - Administrative Support Officer for a multinational company with offices in Barcelona. This position involves, on one hand, providing administrative support...

  • Customer Support Officer

    hace 1 semana

    Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform : Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc. The Customer Success team is responsible for providing functional and...

  • Pharma Customer Service Officer

    hace 1 día

    Barcelona, España Reckitt A tiempo completo

    Want to use your initiative to improve results? As Pharma Customer Service Officer, you’ll have the freedom to implement your own ideas and ensure we delight our customers. Every time. **Pharma Customer Service Officer** **Barcelona, Catalonia** **Competitive Salary & excellent benefits package** Focusing on one or more of our major accounts, you’ll...

  • Customer Support

    hace 2 semanas

    Barcelona, Barcelona, España HP A tiempo completo

    Before applying:please note that to be eligible for this position, you must be currently enrolled at a university in Spainand remain enrolled until the end of the internship. You must also be available to start the internship inFebruary 2026and continue participating in the program untilJune–July 2026.Join our team at the intersection of product management...

  • Patient & Customer Experience Officer

    hace 1 día

    Barcelona, España Grupo Ferrer Internacional A tiempo completo

    **Who we are** At Ferrer we are a group of people who believe in the power of purpose. And our purpose is to make a positive impact in society and bring about change in an unjust world. We are the 24/7 activists fighting for a sustainable planet, equal opportunities for all and a healthy workplace. We reject greenwashing and empty promises - we are about...

  • Norwegian Customer Support, bank industry

    hace 2 días

    Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completo

    With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals. The beachside location adds to the quality of life, providing opportunities for beach parties, watersports, and sun-soaked days with friends. The...

  • Customer Support

    hace 2 días

    Barcelona, España Polylia Language Hub A tiempo completo

    Join to apply for the Customer Support role at Polylia Language HubWork. Travel. Thrive.Relocate to Greece this year and work remotely! Are you fluent in Spanish and passionate about helping others? Join us as a Customer Service Representative supporting a global online community fully remote, with relocation support to help you settle smoothly into...