Customer Service

hace 6 días

Barcelona, España Oxford Global Resources A tiempo completo

Location:
Barcelona, Spain
- Contact:
Nina Salmito
- Job type:
Permanent
- Contact phone:
0034 93 522 23 38
- Industry:
Consumer & Industrials

Oxford Global Resources is looking for a Customer Service - Administrative Support Officer for a multinational company with offices in Barcelona.

This position involves, on one hand, providing administrative support to the internal commercial team (sales managers and technical support - customer service team), and on the other hand, serving as an intermediary between our customers and the laboratory. You will be responsible for ensuring timely and reliable processing of all operational internal and external demands.

ADMINISTRATIVE ROLE:

- Support the finance department in clearing customer delayed payment of invoices.
- Serve as an interface between the invoicing department, accounts receivable department, and customers.
- Request correction of invoices from the finance department, such as issuance of credit notes and correction of pricing in line with customer offer.
- Create internal purchase orders in Sharepoint (Oracle) for local supplier services.
- Check supplier invoices for correctness.

CUSTOMER SERVICE ROLE:

- Maintain regular customer contact and strengthen customer loyalty.
- Ensure communication between our customers, the laboratory, and the commercial team.
- Monitor projects (customer training on ordering lab analysis in the online platform, sample material definition and logistics coordination with depot, sample laboratory registration follow-up, inform customers on delays of reporting results, processing of complaints). Actively inform customers regarding project progress.
- Maintain dataloggers, from initial set up to regular maintenance.
- Control minimum stocks of sample material and dataloggers, issuance of internal purchase orders, and follow-up.

JOB REQUIREMENTS:

- Formación Profesional de grado superior, preferably Técnico Superior en FP Laboratorio de Análisis y de Control de Calidad or similar.
- Minimum of 2 years of work experience in related positions.
- Environmental market knowledge is desirable.
- Friendly, service-oriented. Independent way of working and self-responsible.
- Able to manage several administrative tasks.
- High English, Spanish, and Catalan skills. - Good knowledge of MS Office (especially Excel).
- Quick learner of different IT systems.
- Minimum of 2 years of work experience in related positions.

Conditions
- Stable position
- long term contract: Direct hiring by this multinational company.
- Salary according to value and the job market.
- Location Barcelona. Hybrid position.
- Monday to Friday, 9 am to 6 pm with half an hour of flexibility.

  • Customer Service Agent Dutch Speaking

    hace 1 semana

    Barcelona, España Digital Customer Care Company BV A tiempo completo

    **Remote job. Start on August 1st.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent. **Our story (the short...

  • Customer Service Manager

    hace 1 semana

    Barcelona, España BSP executive A tiempo completo

    **¿Dónde trabajarás?**: Our client is a well known international company from the pharmaceutical sector, rapidly expanding and is now looking for a Manager who will be in charge of the Corporate Customer Service Team. Reporting directly to the Corporate Operations Director, will have the opportunity to build the team from scratch and implement the...

  • Customer Service Manager

    hace 1 semana

    Barcelona, España UNITH A tiempo completo

    Our company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...

  • Customer Service Associate

    hace 3 días

    Barcelona, España Dow Jones & Company A tiempo completo

    Job Description : The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street...

  • Customer Service Associate

    hace 3 días

    Barcelona, España Dow Jones A tiempo completo

    Job Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...

  • Customer Service Lead

    hace 6 días

    Barcelona, España Timup A tiempo completo

    Our customer is a leading retail company dedicated to providing exceptional products and services to our customers. We are currently seeking a dynamic and experienced Customer Service Lead to join our team in Barcelona. Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centres around the world. You will work...

  • Customer Service

    hace 5 días

    Barcelona, Barcelona, España Uplift People Consulting A tiempo completo

    About UpliftUplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment...

  • Customer Service con Italiano

    hace 2 semanas

    Barcelona, España Page Personnel España A tiempo completo

    El/la **Customer Service con Italiano** se encargará de: - Gestión de pedidos B2B. - Control logístico de la mercancía. - Contacto con transporte, plazos de entrega. - Tareas administrativas. Importante empresa de construcción de parques infantiles y fitness.|Proyecto Temporal (4 meses) El/la **Customer Service con Italiano** requiere de: -...

  • Customer Service

    hace 2 semanas

    Barcelona, Barcelona, España SUSMIE'S COLLECTION A tiempo completo

    Responsabilidades:Soporte en la gestión del departamento de Customer Service de la empresa.Acompañar al cliente durante el proceso de compra y postventa.Resolver dudas sobre productos, envíos, cambios y devoluciones.Gestión de incidencias: contacto con Amphora, nuestro almacén, Shopify, nuestra web.Reunirse con el departamento de producto y operaciones...

  • Customer Service Associate

    hace 1 semana

    Barcelona, España Dow Jones A tiempo completo

    The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's,...