Customer Service

hace 2 semanas

Barcelona, Barcelona, España Uplift People Consulting A tiempo completo

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a technology company delivering innovative solutions tailored for businesses in packaging, printing, and retail industries.

JOB DESCRIPTION

  • Provide exceptional customer service to ensure customer delight
  • Manage customer queries and ensure strong customer follow-up
  • Prepare quotations and ensure timely shipping and receiving of goods
  • Maintain & update the technical database
  • Be involved in digitization of knowledge
  • Prepare monthly reports for business analytics

Qualifications/ Competencies

  • University degree in Industrial or Mechanical or Electrical or related degree
  • Mechatronics knowledge will be appreciated
  • Ability to work in a self-guided manner and be a solution-based thinker

Experience

  • Experience: 0-3 years
  • Fresh graduates are welcome to apply
  • Experience in printing industry will be appreciated
  • Experience of working in Service Division or Remote Support will be appreciated

Skills

  • Fluent Spanish and English
  • Strong negotiation skills
  • Proficiency in digital tools and Microsoft Office, in particular Microsoft Excel

Reports To:

Customer Service & Relationship Executive will be reporting Customer Service & Relationship

Manager

Location

Barcelona, Spain

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