Account Manager, Madrid

hace 2 meses

Centro, España ENGINEERINGUK A tiempo completo

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.


Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup, and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We are building a more open world. Join us.


Account Manager, PLS, Madrid

Do you have a passion for travel & technology combined with excellent communication skills and an eye for business? We are looking for you

Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our demand partners, include global financial institutions, corporate managed travel, offline travel agents, global travel suppliers, and many more.

In this role, you will be responsible for handling PLS's relationships with our medium existing partners. You will mainly be focused on servicing medium-sized accounts, but there will also be a requirement to identify which smaller-sized revenue partners have the potential to grow into medium or large partners in the future.

You will partner with accounts mainly through remote work, but there will also be some face-to-face interaction. The portfolio, comprising approximately 6 to 10 accounts, might cover several markets across Northern Europe & Southeastern Europe Region.

You will provide leadership to your portfolio of partners, knowing how to successfully navigate the PLS organization and when to involve other teams. You will handle all activity related to your partners and engage and use technology, customer operations, finance, sales support, analytics, and legal teams as necessary.

Partnering closely with business development, you will ensure a smooth account transition process for medium-sized partners and drive strong post-launch results.


What you'll do
  • Lead a portfolio of around 6 to 10 partners at any given time in the Northern Europe & Southeastern Europe Region.
  • Help our team implement business strategies and position PLS as the partner of choice.
  • Accurately diagnose known and unknown partner business needs and collaborate with teams like Marketing, Operations, Technology, Finance, Supply, and Site Optimization.
  • Renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner.
  • Identify best practices and proactively share them with affiliate partners.
  • Form strong business relationships remotely (via phone, Zoom, email) and occasionally face to face. Some travel will be required (~10% of your time / 20 - 30 days of travel required per year).

Who you are
  • Proficiency in English; other European languages would be beneficial, preferably Swedish, Dutch, Romanian, or German.
  • Minimum 3 years of B2B Account Management experience in the Travel industry, with strong negotiation skills and the ability to build long-term strategic relationships.
  • Proficiency in Microsoft Word, Excel, and PowerPoint, with a strong ability to thrive in a fast-paced, multi-tasked environment.
  • Proven experience working with sales incentives and familiarity with marketing initiatives (SEO, SEM) and analytics.
  • Skilled in navigating complex organizational structures and engaging board-level stakeholders to drive positive decisions.
  • Strong analytical, numerical, and problem-solving skills, with a quick learning ability.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you are confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

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