Front Desk Hospitality Agent

hace 2 semanas

Barcelona, España Sonder A tiempo completo
Front Desk Hospitality Agent

Apply remote type: Market Based

Location: Barcelona, Spain

Time type: Full time

Posted on: 8 Days Ago

Job requisition id: JR102173

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members.

Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you

The Opportunity:

  • Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.
  • Support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

Who We Look For:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality roles.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs.
  • Strong computer literacy and writing skills, comfortable switching between multiple applications.
  • Organized, hardworking, and detail-oriented; thrives in a fast-paced environment.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods and lift/carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
  • This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
  • This role requires reliable transportation and willingness to travel between properties daily.

Benefits

  • Competitive compensation
  • Generous stock plan
  • Medical, dental, and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only)

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable law.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to .

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