Team Lead Collections

hace 2 semanas


Barcelona, España Adevinta 2021 A tiempo completo

We are looking for an experiencedCollections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts.This is ahybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based inBarcelona (Poblenou)

What you'll do:
  • Team Management: Lead, motivate, and develop a team of collection specialists to achieve targets and objectives.

  • Performance Monitoring: Monitor team performance metrics such as collection rates, aging of accounts receivable, and call quality to identify areas for improvement and implement corrective actions.

  • Training and Development: Provide ongoing training, coaching, and feedback to team members to enhance their skills and performance.

  • Strategy Development : Support in developing and implementing collection strategies to optimize recovery rates while maintaining positive customer relationships.

  • Process Improvement : Identify inefficiencies in current collection processes and implement improvements to enhance effectiveness and efficiency, in line with the overall strategy. Set up controls and drive change through continuous process improvement.

  • Reporting : Prepare and present regular reports on collection activities, trends, and performance to senior management on a weekly, monthly and quarterly basis.

  • Customer Relations : Handle escalated customer inquiries and complaints, ensuring resolution to satisfaction.

  • Compliance: Ensure compliance with relevant laws, regulations, and company policies governing collections activities.

Who you are:
  • +2-5 years in Collections & experience as Team Lead

  • Excellent credit management proficiency and good numeracy skills

  • Considerable experience of negotiating directly with customers and solving difficult disputes

  • Experience in SAP / S4HANA, excel pivot tables, data analytics and workflow tools. Experience in Jira management is a plus

  • Change management experience in an international organization

  • Self-motivated and detailed oriented with strong interpersonal, communication and organization skills

  • Team player and demonstrated experience collaborating with a cross-functional team (Business functions, OTC Business partner, BPO)

  • Fluent in English & Spanish

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