Sales Operations Manager
hace 2 meses
ORBIDI es una startup de tech-marketing con la misión de ayudar a autónomos y pequeñas empresas a crecer y mantenerse competitivas en el mercado, a través de soluciones de marketing digital potenciadas con tecnología e Inteligencia Artificial.
El Rol:
Estamos buscando un perfil de Operaciones cuya misión será asegurar el óptimo funcionamiento del departamento de ventas, garantizando que todos los procesos funcionen y proponiendo mejoras en eficiencias internas.
¿Cuál será tu misión?
- Estandarizar, mejorar y documentar todos los flujos de trabajo de ventas para asegurar eficiencia, escalabilidad y claridad en un entorno de alto crecimiento.
- Administrar el CRM y otras herramientas de ventas, evaluar nuevas soluciones tecnológicas y capacitar al equipo para maximizar su uso.
- Desarrollar y analizar métricas clave (KPI) para evaluar y mejorar el rendimiento del equipo de ventas, proporcionando insights y reportes a la dirección.
- Colaborar en la creación de pronósticos de ventas precisos, alineados con los objetivos comerciales y ajustados regularmente según cambios en el mercado.
- Calcular y administrar las comisiones de ventas de manera precisa y puntual, asegurando que los incentivos estén alineados con las metas comerciales y sean transparentes para el equipo.
- Asegurar que el equipo de ventas funcione sin interrupciones operativas, resolviendo incidencias técnicas rápidamente para que el equipo pueda enfocarse en vender.
- Coordinar con marketing para la calidad de MQLs y colaborar con atención al cliente para optimizar la experiencia del comprador y fomentar la retención.
Lo que te hará triunfar:
- Mínimo 3 años en Sales Operations o áreas afines.
- Experiencia en administración, optimización y personalización de CRM.
- Dominio de fórmulas, tablas dinámicas y análisis de datos.
- Conocimiento en configuración y administración de centralitas telefónicas.
- Habilidad para interpretar métricas de ventas y proponer mejoras estratégicas.
- Capacidad para documentar y optimizar flujos de trabajo de ventas (dominio de herramientas como Notion, Miro, etc.).
- Título universitario en Empresariales, Ingeniería o áreas afines.
- Conocimiento Básico de SQL: Capacidad para realizar consultas básicas y extraer datos relevantes.
Beneficios:
- Flexibilidad horaria.
- Salario competitivo y contrato indefinido.
- Bonus basado en el cumplimiento de objetivos de tu equipo.
- 23 días laborales de vacaciones + día de cumpleaños.
- Formato Híbrido con teletrabajo 2 días a la semana.
- Jornada intensiva todos los viernes del año.
- Agosto flexible.
- Actividades de teambuilding y celebraciones y off-sites.
- Referral Program.
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