Team Leader

hace 2 meses

Las Rozas de Madrid, España Diesel Iberia A tiempo completo

For our Diesel Store in Madrid Las Rozas Village we're looking for an experienced and motivated Team Leader .

You fit with this position if you’re

  • Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
  • A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
  • Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

  • Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
  • Welcome and assist each client providing an excellent in-store experience at all time
  • Be a master at storytelling and at the art of asking engaging questions
  • Create a long-term authentic bond with clients by making them feel the experience is truly about them
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Prove Brand and product knowledge
  • Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
  • Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
  • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  • Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

Key Requirements

  • Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset.
  • Passionate about Retail, Customer Service and commercial mindset.
  • Excellent knowledge of the luxury sector and product sensibilities
  • Strong communication skills.
  • Willingness to grow in the organization; willingness to relocate is an a plus.
  • Digital awareness and openness to new ways of working.
  • Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
  • Have fluent in English and Portuguese, the knowledge of a third language will be considered a plus.
  • We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
  • We believe in Collaboration, Trust and Courage

What We Offer

- A Full Time contract

- A competitive pay depending on your performance

- A range of development opportunities in Diesel and OTB group Store network in Portugal and abroad

- A generous employee discount on Diesel and OTB group Brands

- A awesome, young and dynamic team

- Highly inclusive working environment

#LI-AR #DSL

Job Type: Full-time

#J-18808-Ljbffr

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