Team Leader
hace 3 semanas
.David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (German) in Riga who will manage and support the CSA.Position:Team Leader (German)Location:Riga, Latvia (on-site)Employment type:Full-timeDUTIES AND RESPONSIBILITIES:To motivate, develop and mentor team members in a dynamically changing environment.Drive process performance to achieve and exceed SLA deliverables according to associates balanced scorecards.Meet Shrinkage, Productivity, and attrition targets.Manage / take accountability for dips in performance with adequate reinforcement plans proactively.Performance Management: Week on week improvement of bottom quartile performers.Effective and consistent communication with internal and external contacts.Manage delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs.Detailed understanding of processes / SOPs run by team and ability to bring in improvements and efficiencies within operations.Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness.Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day.Answer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions.Able to mentor team in process quality parameters, conduct live / remote audits of client interactions.Perform Root Cause Analysis to identify key defects and create action plans/goals to improve.Provide Direct Customer Support, calls, answer live chats or/and social media from customers to provide quick resolution of issues and questions.Create, Publish and Maintain operations related reports in a timely manner.Discover training needs and support in training to provide the necessary coaching on ground.Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance.Any additional ad hoc tasks that may contribute to operational needs, better service to the client or improvement to the KPI.Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation.Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.REQUIREMENTS:Near native (German C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client system.Computer literate with a minimum typing skill of 50 wpm with 90% accuracy.Excellent people management skills with experience in previous roles.Good experience in MS Office – Word, Excel, and PowerPoint.Strong experience in presentation skills.Excellent communication and customer service skills.Excellent analytical and problem-solving capabilities
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Procurement Team Leader
hace 2 semanas
Madrid, España Procurement Team Leader A tiempo completo.Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.ABOUT THE PROCUREMENT TEAM Our Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the latest...
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Procurement Team Leader
hace 2 semanas
Madrid, España Procurement Team Leader A tiempo completo.Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.ABOUT THE PROCUREMENT TEAMOur Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the latest...
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Procurement Team Leader
hace 6 días
Madrid, España Procurement Team Leader A tiempo completoEurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.ABOUT THE PROCUREMENT TEAMOur Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the latest...
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Procurement Team Leader
hace 6 días
Madrid, España Procurement Team Leader A tiempo completoEurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.ABOUT THE PROCUREMENT TEAM Our Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the latest...
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Team Leader Cobol
hace 7 meses
Tres Cantos, Madrid provincia, España The White Team A tiempo completo**Descripción del puesto** Desde el equipo de The Whiteam Consulting, estamos seleccionando un/a Team Leader para gestionar un equipo de 5 personas para un cliente del sector bancario, en modalidad presencial 2 días en Madrid y 3 días en remoto. Será imprescindible experiência en el puesto de más de 5 años en ; - Oz/OS, Microfocus - AS400, Linux,...
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Team Leader Inmobiliario
hace 2 semanas
Madrid, España Engel&Völkers Mirasierra A tiempo completoTeam Leader Inmobiliario En Engel&Völkers estamos buscando un para nuestra oficina de Mirasierra/Puerta de Hierro. A continuación te indicamos el perfil que estamos buscando así como las competencias necesarias para tener éxito en la posición de Team Leader en Engel&Völkers. **¿CUÁLES SON LAS FUNCIONES DE UN TEAM LEADER?** - Creación y liderazgo...
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Team Leader Inmobiliario
hace 2 semanas
Madrid, España Engel&Völkers Mirasierra A tiempo completoTeam Leader InmobiliarioEn Engel&Völkers estamos buscando un para nuestra oficina de Mirasierra/Puerta de Hierro.A continuación te indicamos el perfil que estamos buscando así como las competencias necesarias para tener éxito en la posición de Team Leader en Engel&Völkers.**¿CUÁLES SON LAS FUNCIONES DE UN TEAM LEADER?**- Creación y liderazgo del...
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Team Leader
hace 1 día
Madrid, España Grafton Recruitment A tiempo completoDesde Grafton nos encontramos en la búsqueda de un Team Leader para un importante laboratorio nacional, basado en Málaga.Responsabilidades del puesto:-Conseguir el performance esperado (ventas y cuota de mercado) en su territorio.-Análisis de datos : generar insights sobre las necesidades de los clientes, las expectativas y los desafíos del entorno, para...
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Procurement Team Leader
hace 2 meses
Madrid, España Eurovision Services A tiempo completo.Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.ABOUT THE PROCUREMENT TEAMOur Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the latest...
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Team Leader Alemán e Inglés
hace 7 meses
Madrid, España Page Personnel España A tiempo completoLas funciones principales son: - Gestión de un equipo de 5-10 agentes de venta. - Conseguir la calidad de la atención al cliente requerida por el negocio. - Aumentar la performance de su equipo. - Controlar y gestionar los turnos y asistencia al puesto. - Auditar y reportar la calidad de las llamadas de los agentes. ¿Hablas alemán e inglés?|¿Dispones...
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Procurement Team Leader
hace 1 mes
Madrid, España Eurovision Services A tiempo completo.Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain. ABOUT THE PROCUREMENT TEAM Our Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the...
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Team Leader .NET
hace 5 días
Madrid, España Digital Talent Agency A tiempo completo¿Preparado/a para dar un salto profesional y continuar con tu carrera como **Team Leader**? ¡Nosotros te ayudaremos a conseguirlo! En _Digital Talent Agency_ te ofrecemos desarrollar proyectos en empresas destacadas del sector tecnológico, encontrando el balance perfecto entre tu vida personal y profesional. Valoramos tu experiência y ponemos el foco...
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Team Leader Banca
hace 2 días
Madrid, España Grupo NS A tiempo completo**Descripción**: Grupo NS incorpora un Team leader Banca para proyecto estable en Madrid. Funciones: Bussines analist y gestión de proyectos. **Requisitos**: **Imprescindible**: - Experiência 4-5 años - Inglés B2+ - Residencia en Madrid o cercanías - Experiência en Fondos (inversión, pensiones, valores,...) - Experiência con Host
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Team Leader
hace 3 semanas
Madrid, Madrid, España Photocentric A tiempo completoLeading technology BPO business seeks Team Leader in Riga to drive process performance, meet SLAs and manage daily operations. Motivate, develop and mentor team members to achieve their full potential. Drive process performance to exceed SLA deliverables and meet productivity targets. Manage dips in performance with adequate reinforcement plans. Conduct...
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Customer Service Team Leader
hace 2 meses
Madrid, España Msx International Inc. A tiempo completo.Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX! Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Team Leader
hace 1 mes
Madrid, España Environmental Resources Management (Erm) A tiempo completo.Team Leader - Southern Europe page is loaded Team Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086 ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...
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DevOps Team Leader
hace 3 días
Madrid, España Allot A tiempo completo**Who we are**: Allot is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an...
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Team Leader
hace 1 mes
Madrid, España Environmental Resources Management (Erm) A tiempo completo.Team Leader - Southern Europe page is loadedTeam Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...
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Team Leader, Leads Management Team
hace 3 meses
Madrid, España MSX INTERNATIONAL A tiempo completo**Team Leader, Leads Management Team.** **¿Tienes sólida experiência liderando equipos de Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentarte a nuevos desafíos?** **¡Este es tu rol en MSX!** **Objetivo del puesto**: La función principal de Team Leader será gestionar un equipo multilingüe de agentes de...
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Scrum Master Team Leader |
hace 1 semana
Madrid, España Ares Consultores A tiempo completoDescripción : Desde Grupo Digital buscamos para importante cliente del sector RETAIL un SCRUM MASTER Team Leader.Se requiere habilidad para gestionar el cambio de Modelo Tradicional a Agile, visibilidad con el cliente, y ser un líder al servicio, flexible y adaptativo.Duración del proyecto : Estable.Ubicación : Madrid.Modalidad de trabajo :...