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Tech Support

hace 1 mes

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Swizzonic AG, part of Team.blue, is an independent Swiss joint-stock company located in the heart of Zurich.

We support our customers with a reliable digital presence, innovative products, and first-class services. Our service portfolio ranges from domain registration to web and mail hosting and Microsoft 365.

For our customer service team, we are looking for a Tech Support Agent - 2nd level support for the Swiss market.

As a member of our second level support, you will help to analyze and answer challenging questions in the areas of domain, hosting, web, and mail. You will look after various Swizzonic products and services and help to continuously develop them. Even in hectic, constantly changing situations, you do not let yourself be disturbed but look forward to an ever-changing everyday life.

Role
  • Receipt of technical customer inquiries (mail, chat & telephone)
  • Recording of all relevant information in the ticket system
  • Problem solving by analyzing and finding appropriate solutions
  • Ticket creation for customers or direct resolution of the problem on the phone
  • Consulting customers on general and administrative inquiries
  • An active role in the co-design of improvements in terms of functionalities and usability is also desired
Requisition
  • Writing skills for key texts
  • Experience with the SWISS market
  • Commercial or technical diploma in the IT sector
  • Experience in customer service
  • Pronounced customer orientation
  • Team player
  • Communicative and eloquent
  • Native or equivalent German written and spoken, mandatory fluent English
  • Knowledge of French and Italian is a plus
  • Exact and structured working methodology
  • Quick comprehension and high technical affinity - website design specifically
  • WordPress experience is a plus
We offer
  • An interesting opportunity for growth in a modern company
  • A motivated and successful team
  • Attractive and modern working conditions
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