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Technical Support Advisor
hace 2 meses
.Technical Support Advisor (German-speaking) - Tech Industry Spain » BarcelonaPosted 2024-02-05Job description: DescriptionIn this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.We're on the lookout for a German-speaking Customer Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this role As a Technical Support Advisor on our team, you will:Support some of the clients' products/services including wifi, laptops, and wearables through email, phone, and chat channels.Maintain client relationships through product support and troubleshooting.Respond to incoming calls, email, and inquiries from end users.Manage effectively all incoming incidents in a customer service environment and through a ticketing tool.Gather information from customers and advise on Google policies.Concentrix + Webhelp is a great match if you: Have a proficient or bilingual level of German, and advanced level of English.Have familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems, and Online Apps.Have proficient PC skills.Are a team player and a quick learner.Have excellent communication skills (ability to communicate technical issues in non-technical terms).It will be a plus if you have: Six months or more experience in a front-line technical customer service role.Associate degree preferred or equivalent job experience preferred.Familiarity with ticketing systems is preferred but not necessary.If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role
