Tech Support Analyst
hace 2 meses
At Factorial, we are looking for a Product Support Specialist for our office in Barcelona to help us take the company to the next level.A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and good organizational skills.The RoleLearn the Factorial's platform in detail.Diagnostic and triage of complex issues and report them to the Development team.Manage a queue of incidents in an effective way based on SLAs and defined prioritization formula.Consolidate knowledge base to improve first-level resolution and workflows.Help improve internal training for the Customer and Product Support Team.Work alongside Customer Experience teams as a Main Point of Escalation.Build reports and dashboards to track case trends and identify the top customer issues.Help improve the Factorial product by suggesting enhancements.2+ Years Experience in a similar role, preferably in a SaaS company.Technically competent at troubleshooting and able to understand and talk with people across the organization, from lead engineers to non-technical frontline staff.Be able to communicate effectively with customers and internal teams.Experience with ticketing system such as Jira, HubSpot is a plus.Experience in monitoring and logging tools such as Datadog, Sentry, ES, etc.Ability to work under pressure and adapt to a fast-changing environment.Good team player, resolutive and proactive.Passionate about the continuous improvement of processes, as well as excellence-oriented.Fluent English is required for the role Spanish is a plusPerks of being part of our teamSave expenses with Cobee and get your salary in advance with Payflow.Healthy life with Gympass and Alan as private health insurance.Language classes with Yolk Academy & Factorial Language exchange.Breakfast in the office, organic fruit, and free caffeine and theine.Flexible schedules, pet-friendly, and no dress codeFactorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, we serve thousands of customers in over 60 countries all over the world and across industries, and we have built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.Our ValuesWe own it: We take responsibility for every project. We make decisions, not excuses.We learn and teach: We're dedicated to learning something new every day and, above all, sharing it.We partner: Every decision is a team decision. We trust each other.We grow fast: We act fast. We think that the worst mistake is not learning from them.Wanna learn more about us? Check our website#J-18808-Ljbffr
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German-speaking Tech Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Tech Ceos A tiempo completoAre you a tech-savvy individual fluent in German looking to take your career to the next level?We're seeking a skilled Technical Support Advisor with excellent German language skills to join our dynamic team at Tech Ceos in Barcelona. As a Technical Support Advisor, you will be responsible for providing top-notch support to our clients via phone, email, and...
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Wms Support Analyst
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Barcelona, España Americold Logistics, Llc A tiempo completoOverview: Americold – Helping our customers Feed the WorldHere at Americold Barcelona we are now recruiting for a WMS Support Analyst. As a member of the IT Supply Chain Systems team, the WMS Support Analyst will primarily focus on supporting WMS applications, including Körber E3PL and Dynamics, while also contributing to other Americold applications as...
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Wms Support Analyst
hace 1 mes
Barcelona, España Americold Logistics, Llc A tiempo completoOverview: Americold – Helping our customers Feed the World Here at Americold Barcelona we are now recruiting for a WMS Support Analyst.As a member of the IT Supply Chain Systems team, the WMS Support Analyst will primarily focus on supporting WMS applications, including Körber E3PL and Dynamics, while also contributing to other Americold applications as...
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Tech Support Representative for German Speakers
hace 2 semanas
Barcelona, Barcelona, España Tech Ceos A tiempo completoTech Ceos is seeking a highly skilled German-speaking Technical Support Advisor to enhance its Service Desk team in Barcelona. As a key member of our team, you will play a vital role in delivering exceptional support to our clients, leveraging your expertise in IT to resolve complex technical issues.To excel in this position, you'll require a solid...
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Customer Support Analyst |
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Barcelona, España Ares Consultores A tiempo completoAs a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud.It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup...
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Tech Portfolio Analyst
hace 6 días
Barcelona, España sennder A tiempo completoWe are a rapidly-growing tech-logistics company looking for a Tech Portfolio Analyst to help us on our journey to revolutionize road freight logistics. You would join our Carrier Growth Solutions team in the Amsterdam office. We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet...
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Tech Portfolio Analyst
hace 4 días
Barcelona, España sennder A tiempo completoWe are a rapidly-growing tech-logistics company looking for a Tech Portfolio Analyst to help us on our journey to revolutionize road freight logistics. You would join our Carrier Growth Solutions team in the Amsterdam office. We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet...
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Cloud Marketplace and Process Analyst
hace 6 días
Barcelona, España Tech Data A tiempo completo**Job Purpose** The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through Tech Data owned Shared Service Center outsourced to service partners in EMEA. The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors...
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Customer Support Analyst
hace 6 días
Barcelona, España Mews A tiempo completo.Can you help us change the world?It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.We're on...
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Customer Support Analyst
hace 3 días
Barcelona, España Mews A tiempo completo.Can you help us change the world?It's true.At Mews, we dream big.As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality.With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.We're on the...
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Credit Intelligence Analyst
hace 2 días
Barcelona, España Tech Data Corporation A tiempo completo**Job Purpose**: As the Credit Intelligence Analyst, you bear daily responsibility for ensuring high-quality internal and external reporting. You will assist in the modernization of Tech Data credit reporting and tools. **Responsibilities**: - Contributing to the daily implementation of the Tech Data credit reporting processes. - Developing reporting...
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Tech Support
hace 4 días
Barcelona, España Netquest A tiempo completoOur Digital Metering Team is expanding, so we are looking to include an amazing team member that likes troubleshooting and that is curious to keep growing in the digital world. We have developed proprietary that help us measure behavioural data. As a Tech Support, you are both a problem-solver and a people person. We are a team of software developers for...
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Cloud Customer Support Analyst
hace 6 días
Barcelona, España TD SYNNEX A tiempo completo**Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Purpose** The Cloud Systems &...
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Tech Business Analyst – Iberia People
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Contract Support Analyst
hace 2 meses
Barcelona, España Cbre A tiempo completoContract Support AnalystJob ID189021Posted27-Oct-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrativeLocation(s)Sant Celoni - Catalunya - SpainAbout the Role:As a CBRE Contract Support Analyst, you will provide administrative management of supplier contracts, certifications, and documentation consistent with internal and client...
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IT Support Analyst
hace 7 meses
Barcelona, España coty A tiempo completoIT SUPPORT ANALYST - BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be...
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Tech Support Analyst
hace 2 meses
Barcelona, España Factorial Hr A tiempo completoAt Factorial , we are looking for a Product Support Specialist for our office in Barcelona to help us take the company to the next level. A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and good...
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Tech Support Analyst
hace 2 meses
Barcelona, España Factorial HR A tiempo completoAt Factorial , we are looking for a Product Support Specialist for our office in Barcelona to help us take the company to the next level. A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and...
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Tech Support Analyst
hace 1 mes
Barcelona, España Factorial HR A tiempo completoAt Factorial, we are looking for a Product Support Specialist for our office in Barcelona to help us take the company to the next level.A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and good...
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Cloud Marketplace and Process Analyst
hace 2 días
Barcelona, España TECH DATA EUROPE SERVICES & OPERATIONS A tiempo completoThe Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through Tech Data owned Shared Service Center outsourced to service partners in EMEA. The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors and design new...