High-Tech Support Specialist

hace 6 días


Barcelona, Barcelona, España Dynatrace A tiempo completo
Unlock Your Potential as a Senior Support Analyst

We are seeking an experienced Sr Technical Support Analyst to join our dynamic Business Systems team, with expertise in SAP SuccessFactors. This role offers a unique opportunity to work on high-profile projects and collaborate with cross-functional teams.

Key Responsibilities:
  • Identify opportunities for process improvement and enhancement to boost efficiency and resilience
  • Design and manage user access security, including profiles, roles, permissions, and sharing rules within SuccessFactors
  • Develop and execute manual data migrations as required
  • Configure system settings, workflows, and processes to meet specific business needs
  • Update and maintain knowledge base articles and system process flows as needed
  • Collaborate with stakeholders to ensure seamless integration between SuccessFactors modules and other HR systems
  • Proactively identify opportunities for process optimization and improvement within the SuccessFactors environment
  • Stay informed about system updates and industry best practices to enhance system capabilities
  • Contribute to the bi-annual SuccessFactors release management process and create custom reports and dashboards to provide key HR metrics and analytics
  • Work closely with stakeholders to understand reporting requirements and deliver actionable insights
  • Support the broader production team by triaging issues for other business applications, such as Saleforce, NetSuite, Varicent, ZenDesk, Totango, SmartRecruiters, and more
Required Skills and Qualifications:
  • Demonstrated expertise in SAP-SuccessFactors Administrator credentials
  • Strong organizational and communication skills
  • Experience with ITIL/ITSM processes, SDLC best practices, ticketing systems, and Jira
  • Proficiency with data tools like Data Loader and Demand Tools is preferred
  • Prior experience with business additional applications, such as Salesforce, NetSuite, Varicent, Totango, Zendesk, SmartRecruiters, and Boomi, is a plus
  • Excellent ability to work across the organization with users at various levels of application proficiency
  • Passion for working in a fast-paced, high-energy, high-tech environment
  • Must have excellent written and verbal communication skills
  • Must be self-motivated and proactive
  • Comfortable working on a variety of simple to complex projects
  • Bachelor's Degree in Computer Engineering, Business Administration, or Information Systems is preferred
Estimated Salary: $85,000 - $110,000 per year

This salary estimate is based on national averages and may vary depending on location and other factors.

At Dynatrace, we offer a comprehensive compensation package, including attractive benefits and stock purchase options, to support your career growth and well-being.



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