Field Technical Support

hace 2 semanas

Barcelona, España Beckman Coulter Diagnostics A tiempo completo
Field Technical Support (f/m/d) Barcelona

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself.

The Field Technical Support for Beckman Coulter Diagnostics is responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers, and verify the operational performance and data quality of systems.

This position is part of the Customer care located in Barcelona, Catalunya and will be remote. You will report to the Service supervisor responsible for Field Service.

In this role, you will have the opportunity to:

  • Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
  • Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers.
  • Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.

The essential requirements of the job include:

  • Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or validated equivalent experience.
  • Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
  • Fluent in English verbal and written (Use CEFR - Common European Framework of Reference for Languages)

It would be a plus if you also possess previous experience in:

  • Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment.
  • Experience collaborating with internal team members and external customers.
  • Self-motivated, very well organized, with a high level of initiative and effective communication skills.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. This position is eligible for a remote work arrangement. Additional information about this remote work arrangement will be provided by your interview team.

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply

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