Field Technical Support

hace 2 meses

Barcelona, España Beckman Coulter Diagnostics A tiempo completo

Beckman Coulter Diagnostics seeks a Field Technical Support professional to provide frontline support, resolving customer issues through technical expertise and troubleshooting.
For over 80 years, Beckman Coulter Diagnostics has been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
Our team is built on a culture that celebrates backgrounds, experiences, and perspectives of all associates.
We're invested in our employees, providing opportunities to build meaningful careers, be creative, and try new things with the support needed to be successful.
We're part of a community of six fellow Diagnostics Companies at Danaher, working together to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Field Technical Support role is responsible for providing technical expertise and troubleshooting to resolve customer issues.
You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.
You'll apply critical thinking to resolve instrumentation performance issues, train customers, and verify the operational performance and data quality of systems.
This position is part of the Customer care team and will be remote.
Our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a key member of the East Area team, reporting to the Service supervisor responsible for Field Service.
If you thrive in an amazing role and want to work to build a world-class service organization.
Key Responsibilities: Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers.
Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.
Requirements: Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or validated equivalent experience.
Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
Fluent in English verbal and written (CEFR).
Desirable Skills: Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.
Experience collaborating with internal team members and external customers.
Self-motivated role, very well self-organized, have a high level of initiative and communicate effectively with a wide range of hierarchical levels.
We believe in designing a better, more sustainable workforce.
We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a remote work arrangement in which you can work remotely from your home.
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.
Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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