CUSTOMER JOURNEY

hace 1 semana

Madrid, España The Stoke Travel Co. A tiempo completo

As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and reviews.At the core of this role is customer service excellence and OTA performance. You will manage and evolve how we communicate with guests, while also fully owning our OTAs (Online Travel Agency) platforms. Working closely with the Marketing, Sales, and Operations teams, this role acts as the bridge between what we promise online and what guests experience on the ground. We are looking to revolutionise how we handle customer service and the customer journey at Stoke, moving away from reactive inbox management and toward a structured, thoughtful, and guest-obsessed system. Someone open-minded, analytical, customer-focused, and willing to research, test, and implement new ideas will thrive in this role.2+ years of experience in customer service, hospitality, travel, or OTA management~ Strong spoken and written English and Spanish~ Experience managing interns or junior staffWe are a fast-paced, fun, slightly chaotic, young companyWe are looking for an ASAP start date.

  • Customer Journey Product Owner

    hace 2 semanas

    Madrid, España Santander A tiempo completo

    Customer Journey Product Owner, Country: Spain **WHAT YOU WILL BE DOING** **Banco Santander S.A. is looking for a Customer Journey Product Owner, based in our Madrid office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability....

  • CUSTOMER JOURNEY

    hace 7 días

    Madrid, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

  • CUSTOMER JOURNEY

    hace 1 semana

    Madrid, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

  • CUSTOMER JOURNEY

    hace 5 días

    Madrid, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

  • Customer journey

    hace 2 días

    Madrid, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

  • Customer Journey Architect

    hace 8 horas

    Madrid, España ING A tiempo completo

    A leading international bank in Madrid is seeking a Customer Journey Expert (temporary) to enhance customer satisfaction through innovative solutions and streamlined processes. The ideal candidate will have a master's or bachelor's degree, over 3 years of experience in digital transformation, and strong analytical skills. Responsibilities include developing...

  • Customer Journey Strategist

    hace 2 semanas

    Madrid, España Fever A tiempo completo

    Join to apply for the Customer Journey Strategist role at Fever Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live...

  • Customer Journey Expert

    hace 2 días

    Madrid, Madrid, España ING A tiempo completo

    REQ 15/01/2026Customer JourneyMadrid, SpanjeING BankAt ING we are looking for a Customer Journey Epert (temporary)Your role and work environment:We are looking for a talented and enthusiastic Customer Journey Epert to join our Transfers Team in tthePayments TribeYour key responsibilities:As a Customer Journey Epert (temporary):You are responsible to develop,...

  • Customer Journey Expert

    hace 4 días

    Madrid, Madrid, España ING A tiempo completo

    At ING we are looking for a Customer Journey Expert (temporary)Your role and work environment:We are looking for a talented and enthusiastic Customer Journey Expert to join our Transfers Team in tthe Payments Tribe  Your key responsibilities: As a Customer Journey Expert (temporary):- You are responsible to develop, launch and maintain an attractive...

  • Customer Journey Expert

    hace 3 días

    Madrid, España ING Bank A tiempo completo

    **REQ-10107168**: - **15/01/2026**: - **Customer Journey**: - **Madrid, Spanje**ING Bank** **At ING we are looking for a Customer Journey Epert (temporary)** **Your role and work environment**: We are looking for a talented and enthusiastic **Customer Journey Epert**to join our **Transfers**Team in tthe**Payments Tribe** **Your key...