Customer Journey Strategist
hace 4 días
Join to apply for the Customer Journey Strategist role at Fever Hey there We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in more than 40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors Impressive, right? To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. About the Role Responsible for defining the CRM strategy and applying it to optimize customer retention, loyalty and return rate. Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability. Design and lead the development and execution of hyper‑personalized direct communication programs at scale through the email channel and other input and output channels (onsite, push, in‑app, SMS). Map the Customer Journey, analyze the contact points and maximize business opportunities. About You At least four years of experience working in Digital Marketing and CRM, mobile and web environments. Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc). Good copywriting skills and able to communicate in English in a fluent way. You are analytical and data‑driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights. Experience in creating HTML code templates. A/B testing. Dynamic templates using AmpScript. SQL knowledge to create segmentations. Benefits & Perks Opportunity to have a real impact in a high‑growth global category leader 40% discount on all Fever events and experiences Work in a location in the heart of Madrid, with possible travel across our markets Home office friendly and flexible schedule Responsibility from day one and professional and personal growth Great work environment with a young, international team of talented people to work with Private Health insurance20 days off annually Gympass membership Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice #J-18808-Ljbffr
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Customer Journey Strategist
hace 1 semana
Madrid, España Fever A tiempo completoJoin to apply for the Customer Journey Strategist role at FeverHey there!We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live...
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Customer Journey Strategist
hace 1 semana
Madrid, España Fever A tiempo completoJoin to apply for the Customer Journey Strategist role at FeverHey there!We’re Fever, the world’s leading tech platform for culture and live entertainment,Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live...
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Customer Journey Strategist
hace 1 semana
Madrid, Madrid, España FeverUp A tiempo completoAbout the Role:Responsible for defining the CRM strategy and applying it to optimize customer retention, loyalty and return rate.Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability.Design and lead the development and execution of hyper-personalized direct communication programs at scale through the email channel and...
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Customer Journey Strategist
hace 5 días
Madrid, España FeverUp A tiempo completoHey there We're Fever, the world's leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people...
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Customer Journey Strategist
hace 1 semana
Madrid, Madrid, España FeverUp A tiempo completoHey there We're Fever, the world's leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in...
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Customer Journey Strategist
hace 1 semana
Madrid, Madrid, España Fever A tiempo completoHey thereWe're Fever, the world's leading tech platform for culture and live entertainment,Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.Every month, our platform inspires over 300 million people in +40...
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Customer Journey Product Owner
hace 2 días
Madrid, España Santander A tiempo completoCustomer Journey Product Owner, Country: Spain **WHAT YOU WILL BE DOING** **Banco Santander S.A. is looking for a Customer Journey Product Owner, based in our Madrid office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability....
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Customer Journey Expert
hace 6 días
Madrid, Madrid, España ING A tiempo completoAt ING we are looking for a Financial Crime Prevention Customer Journey ExpertYour role and work environment:We are looking for a talented and enthusiastic FCP Customer Journey Expert to join our Delivery Team of Financial Crime Prevention Tribe.The responsibility of this team is to ensure a proper FCP IT landscape to support our running processes and to...
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Customer Journey con Inglés
hace 2 semanas
Madrid, España Sopra Steria A tiempo completo**Descripción de la empresa** Porque trabajar en Sopra Steria, también es sentir **Sopra Steria**. Somos un reconocido líder europeo en consultoría, servicios digitales y desarrollo de software, con cerca de 56.000 empleados en casi 30 países y más de 4.000 en España. Nos enfocamos en las personas, en su formación y desarrollo profesional, lo que...
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Lifecycle CRM Architect for Customer Journeys
hace 1 semana
Madrid, España Fever A tiempo completoA leading tech platform for culture and live entertainment in Madrid seeks a Customer Journey Strategist to manage CRM strategies and improve customer interactions. The candidate should have over 4 years of experience in Digital Marketing, proficiency in Salesforce Marketing Cloud, and strong analytical skills. This role offers impactful opportunities in a...
