CUSTOMER JOURNEY

hace 1 semana

Madrid, España The Stoke Travel Co. A tiempo completo

As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and reviews.Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.At the core of this role is customer service excellence and OTA performance. You will manage and evolve how we communicate with guests, while also fully owning our OTAs (Online Travel Agency) platforms. These including , Hostelworld, Expedia, Viator / GetYourGuide. You’ll be ensuring listings are accurate, optimised, and conversion-driven.Working closely with the Marketing, Sales, and Operations teams, this role acts as the bridge between what we promise online and what guests experience on the ground. You’ll be expected to identify friction points, spot patterns in guest feedback, and proactively implement improvements that increase satisfaction, reduce issues, and drive stronger reviews and repeat bookings.We are looking to revolutionise how we handle customer service and the customer journey at Stoke, moving away from reactive inbox management and toward a structured, thoughtful, and guest-obsessed system. Someone open-minded, analytical, customer-focused, and willing to research, test, and implement new ideas will thrive in this role.WHO WE ARE LOOKING FORMust-haves:2+ years of experience in customer service, hospitality, travel, or OTA managementHands-on experience with at least one major OTA ( or Hostelworld preferred)Strong spoken and written English and SpanishHighly organized with excellent attention to detailCalm under pressure, festivals don’t care if you’re having a bad dayConfident in making decisions and owning outcomesNice-to-haves:Experience in hostels, tours, or festival travelFamiliarity with channel managers or PMS systemsExperience managing interns or junior staffBased in Barcelona or willing to relocateWHY WORK WITH STOKEWe are a fast-paced, fun, slightly chaotic, young companyReal ownership and responsibility from day oneDirect impact on sales and guest experienceA team that works hard and doesn’t take itself too seriouslyPlease email resumes toif you are interested. xsgfvud We are looking for an ASAP start date.

  • CUSTOMER JOURNEY

    hace 1 semana

    Madrid, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

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    hace 2 semanas

    Madrid, España Santander A tiempo completo

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  • CUSTOMER JOURNEY

    hace 1 semana

    Madrid, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

  • CUSTOMER JOURNEY

    hace 6 días

    Madrid, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

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    hace 2 días

    Madrid, España The Stoke Travel Co. A tiempo completo

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    hace 15 horas

    Madrid, España ING A tiempo completo

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    hace 2 días

    Madrid, Madrid, España ING A tiempo completo

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    hace 4 días

    Madrid, Madrid, España ING A tiempo completo

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    hace 4 días

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    Madrid, España ING A tiempo completo

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