Customer Support Team Lead Spanish

hace 2 semanas

Barcelona, España AILY LABS A tiempo completo

In this role, your internal title will be Business Impact Lead, as you are joining our Business Impact team here in Barcelona / Munich Drive Adoption: You will sit at the intersection of Customer Success, Product, and Marketing, driving proactive engagement, adoption, and retention through data-driven, scalable customer experiences targeted at 1000s of enterprise end users and resulting in real business outcomes Be the Creative Engine: Act as the driving force behind fresh, high-impact adoption campaigns and events across the customer journey, bringing original ideas to communications and user experiences to make our product memorable, exciting, relevant, and essential. You will build playbooks, best-in-class templates, and assist Business Impact Leads to deploy scaled strategies within specific accounts. Meet KPIs: Own performance against adoption and activation goals across our global customer base such as time-to-value, user retention, active usage, and business impact. Partner closely with Sales, Product, Marketing, and Business Impact Leads to align adoption strategies with customer goals and internal priorities 5-7 years’ experience in digital customer success, customer success operations, user or developer relations, corporate consulting focused on large-scale innovation projects or change management. Knowledge of complex stakeholder management and internal and external cross-team collaboration. Track record of owning KPIs related to B2B product adoption, engagement, innovation-led growth, or user growth, and motivated by ambitious growth goals. Comfortable leading events with large or executive-level audiences, with strong attention to details, ability to work under pressure and deliver against deadlines. Analytical mindset with experience using usage data to influence strategy and drive outcomes. Aily Labs, founded in 2020, is an exciting and rapidly growing startup based in Munich, Barcelona, Madrid, Cluj and New York. With a team consisting of over 350 passionate and skilled Data Scientists, Developers, Designers, Business Leads... we are dedicated to our ambitious objective of democratizing AI. We have harnessed cutting-edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionize the corporate landscape. We firmly believe that our state-of-the-art technology empowers organizations to make faster and more intelligent choices. Mid-Senior level Full-time Customer Service Software Development Referrals increase your chances of interviewing at AILY LABS by 2x Gemini Adoption Sales Representative, Higher Education (Spanish, English) Customer Success Specialist - Central Europe Customer Adoption Specialist (Autodesk Inventor)

  • Customer Support Team Lead

    hace 3 días

    Barcelona, España Factorial A tiempo completo

    Hello! At Factorial we're looking for a new Customer Support Team Lead to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. Ready to be part of the challenge? The Role We are looking for a...

  • Customer Support Team Lead

    hace 3 días

    Barcelona, Barcelona, España Factorial A tiempo completo

    *Hello At Factorial we're looking for a newCustomer Support Team Lead*to help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.*Ready to be part of the challenge?The RoleWe are looking for aCustomer...

  • Customer Support Team Lead DACH

    hace 2 semanas

    Barcelona, España Mews A tiempo completo

    As a Customer Support Team Lead for our DACH region you’ll build a strong team and shape staff behaviors to accomplish desired results. You’ll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our...

  • Customer Support Team Lead DACH

    hace 2 semanas

    Barcelona, España Mews A tiempo completo

    As a Customer Support Team Lead for our DACH region you’ll build a strong team and shape staff behaviors to accomplish desired results. You’ll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our...

  • Customer Support Team Lead

    hace 7 días

    Barcelona, España Semrush A tiempo completo

    Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. And this is our Customer Support Team Lead role for those who can find a common language with anyone in the world. **Tasks in the role**: - Lead, coordinate, motivate, mentor, and establish the feedback loop for the team. - Set goals and...

  • Customer Support Team Lead

    hace 6 días

    Barcelona, España Preply Inc. A tiempo completo

    A leading Ed-Tech company in Barcelona seeks a Customer Support Team Lead to enhance agent performance and foster growth within the team. Responsibilities include supporting team goals, planning activities, and improving key customer metrics. Ideal candidates will have 2+ years of experience in customer support leadership, the ability to make data-driven...

  • Customer Support Team Lead

    hace 1 semana

    Barcelona, España Preply A tiempo completo

    A global education technology company is seeking a Customer Support Team Lead in Barcelona to enhance team performance and develop talent. The ideal candidate will have at least 2 years of experience leading customer support teams and a passion for continuous improvement. Responsibilities include fostering team growth, ensuring metrics are met, and creating...

  • Customer Support Team Lead – Performance

    hace 1 semana

    Barcelona, España Preply Inc. A tiempo completo

    A leading Ed-Tech company in Barcelona seeks a Customer Support Team Lead to enhance agent performance and foster growth within the team.Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.Responsibilities include supporting team goals, planning activities, and improving key customer metrics.Ideal...

  • Customer Service Team Lead

    hace 2 días

    Barcelona, España Blu Selection A tiempo completo

    Tasks - Your responsibilities and impact as a Customer Service Team Lead will be: Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

  • Customer Service Team Lead

    hace 1 semana

    Barcelona, España Porsche Digital España A tiempo completo

    **About the job**: We are building Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better! You are an essential part of Porsches customer success, so you might as well call...