Customer Support Team Lead DACH
hace 1 semana
As a Customer Support Team Lead for our DACH region you’ll build a strong team and shape staff behaviors to accomplish desired results. You’ll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our German‑speaking customer support operations.Your mission, should you choose to accept it :Supervise day‑to‑day operations of the DACH customer support teamPerform periodic performance reviews, facilitate career pathing and develop professional improvement plansServe as point of escalation for your team and German‑speaking customer baseIdentify knowledge gaps and eliminate them through additional training / coaching sessionsMonitor SLAs, analyze potential violations and implement preventative measuresLead by example while working as an independent contributor when neededYou’ll be a great fit if you bring a few of the below with you :Fluent German and English essential for supporting our DACH customers3 years in customer success with proven track record in support operations1 year of team leadership experience managing day‑to‑day support operationsOutstanding communication skills both written and verbalStrong people skills and organizational abilitiesExperience with support platforms (Zendesk, Intercom, Freshdesk) preferredHospitality tech or PMS experience is a plusEmployment Type : Full TimeVacancy : 1#J-18808-Ljbffr
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Customer Support Team Lead DACH
hace 1 semana
Barcelona, España Mews A tiempo completoAs a Customer Support Team Lead for our DACH region you’ll build a strong team and shape staff behaviors to accomplish desired results. You’ll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our...
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DACH Customer Support Team Lead
hace 1 semana
Barcelona, España Mews A tiempo completoA leading hospitality technology provider is seeking a Customer Support Team Lead for the DACH region in Barcelona. The ideal candidate will supervise day-to-day operations, conduct performance reviews, and provide exceptional customer service. To excel in this role, candidates must be fluent in both German and English, possess strong people skills, and have...
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Partnership Sales Team Lead – DACH Market
hace 2 semanas
Barcelona, España Factorial HR A tiempo completo* >* Partnership Sales Team Lead – DACH MarketHallo **The Role **As the **Partnership Sales Team Lead for DACH**, you will lead a team of **3
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Partnership Sales Team Lead – DACH Market
hace 2 semanas
Barcelona, España Factorial A tiempo completoHallo Factorial is looking for an exceptional Partnership Sales Team Lead to drive our partner-led growth in the DACH region. This is a unique opportunity to shape one of the most strategic markets in the company and lead a high-performing team at the intersection of sales, partnerships, and ecosystem strategy .At Factorial, we believe in developing great...
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Partnership Sales Team Lead – DACH Market
hace 2 semanas
Barcelona, España Factorial A tiempo completoBe among the first 25 applicantsHallo Factorial is looking for an exceptional Partnership Sales Team Lead to drive our partner‑led growth in the DACH region. This is a unique opportunity to shape one of the most strategic markets in the company and lead a high‑performing team at the intersection of sales, partnerships, and ecosystem strategy .At...
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Customer Support Team Lead
hace 5 horas
Barcelona, España Factorial A tiempo completoHello! At Factorial we're looking for a new Customer Support Team Lead to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. Ready to be part of the challenge? The Role We are looking for a...
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Customer Support Team Lead
hace 5 horas
Barcelona, Barcelona, España Factorial A tiempo completo*Hello At Factorial we're looking for a newCustomer Support Team Lead*to help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.*Ready to be part of the challenge?The RoleWe are looking for aCustomer...
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Junior Customer Support Agent
hace 1 semana
Barcelona, España Factorial A tiempo completo**Hello!** At Factorial we're looking for a new **Junior **Customer Support agent for the DACH Market** to help us boost the company to the next level. **Ready to be part of the challenge?** **The Role** We are looking for a **Junior C**ustomer Support Agent for the DACH Market **to join our **Customer Experience team**. What will you be doing: -...
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Customer Support Team Lead
hace 4 días
Barcelona, España Preply Inc. A tiempo completoA leading Ed-Tech company in Barcelona seeks a Customer Support Team Lead to enhance agent performance and foster growth within the team. Responsibilities include supporting team goals, planning activities, and improving key customer metrics. Ideal candidates will have 2+ years of experience in customer support leadership, the ability to make data-driven...
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Customer Support Team Lead
hace 5 días
Barcelona, España Preply A tiempo completoA global education technology company is seeking a Customer Support Team Lead in Barcelona to enhance team performance and develop talent. The ideal candidate will have at least 2 years of experience leading customer support teams and a passion for continuous improvement. Responsibilities include fostering team growth, ensuring metrics are met, and creating...