Customer Support Team Lead DACH

hace 4 días


Barcelona, España Mews A tiempo completo

As a Customer Support Team Lead for our DACH region you’ll build a strong team and shape staff behaviors to accomplish desired results. You’ll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our German‑speaking customer support operations. Your mission, should you choose to accept it : Supervise day‑to‑day operations of the DACH customer support team Perform periodic performance reviews, facilitate career pathing and develop professional improvement plans Serve as point of escalation for your team and German‑speaking customer base Identify knowledge gaps and eliminate them through additional training / coaching sessions Monitor SLAs, analyze potential violations and implement preventative measures Lead by example while working as an independent contributor when needed You’ll be a great fit if you bring a few of the below with you : Fluent German and English essential for supporting our DACH customers 3 years in customer success with proven track record in support operations 1 year of team leadership experience managing day‑to‑day support operations Outstanding communication skills both written and verbal Strong people skills and organizational abilities Experience with support platforms (Zendesk, Intercom, Freshdesk) preferred Hospitality tech or PMS experience is a plus Employment Type : Full Time Vacancy : 1 #J-18808-Ljbffr



  • Barcelona, España Mews A tiempo completo

    As a Customer Support Team Lead for our DACH region you’ll build a strong team and shape staff behaviors to accomplish desired results. You’ll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our...


  • Barcelona, España Mews A tiempo completo

    A leading hospitality technology provider is seeking a Customer Support Team Lead for the DACH region in Barcelona. The ideal candidate will supervise day-to-day operations, conduct performance reviews, and provide exceptional customer service. To excel in this role, candidates must be fluent in both German and English, possess strong people skills, and have...


  • Barcelona, España Factorial HR A tiempo completo

    * >* Partnership Sales Team Lead – DACH MarketHallo **The Role **As the **Partnership Sales Team Lead for DACH**, you will lead a team of **3


  • Barcelona, España Factorial HR A tiempo completo

    * >* Customer Support Team Lead****Hello! ****We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.****The Role****We are looking for a ****Customer Support Team Lead**** to join our team.* Supervise and guide the customer support team.* Set...


  • Barcelona, España Factorial A tiempo completo

    Hallo Factorial is looking for an exceptional Partnership Sales Team Lead to drive our partner-led growth in the DACH region. This is a unique opportunity to shape one of the most strategic markets in the company and lead a high-performing team at the intersection of sales, partnerships, and ecosystem strategy .At Factorial, we believe in developing great...


  • Barcelona, España Factorial A tiempo completo

    Be among the first 25 applicantsHallo Factorial is looking for an exceptional Partnership Sales Team Lead to drive our partner‑led growth in the DACH region. This is a unique opportunity to shape one of the most strategic markets in the company and lead a high‑performing team at the intersection of sales, partnerships, and ecosystem strategy .At...


  • Barcelona, Barcelona, España Mews A tiempo completo

    Can you help us change the world?It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.We're on the...


  • Barcelona, España Factorial A tiempo completo

    RoleWe are looking for a Customer Support Team Lead to join our team.ResponsibilitiesSupervise and guide the customer support team.Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations.Handle escalated customer issues and provide resolution.Ensure high levels of...


  • Barcelona, España Factorial A tiempo completo

    RoleTodos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.We are looking for a Customer Support Team Lead to join our team.ResponsibilitiesSupervise and guide the customer support team.Set clear team goals and monitor team performance. Conduct regular team meetings to...


  • barcelona, España Factorial A tiempo completo

    Role We are looking for a Customer Support Team Lead to join our team. Responsibilities Supervise and guide the customer support team. Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations. Handle escalated customer issues and provide resolution. Ensure high levels of...