Customer Service Team Lead

Tasks - Your responsibilities and impact as a Customer Service Team Lead will be: Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

**Your responsibilities and impact as a Customer Service Team Lead will be**: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

Tasks Your responsibilities and impact as a Customer Service Team Lead will be: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

**Customer Care Team Lead**DT One is seeking a smart, dynamic Customer Care L1 Team Lead with a positive can-do mindset to join our team in Barcelona. The L1 team interacts directly with our customers, and as such you will be the face of the business in our daily operations, and our customer's daily operations. As L1 Team lead you will be responsible for...

Are you a strong communicator, passionate about people and experienced within a call center environment? Are you focused on customer experience and delivering qualitative services? Would you like to work with an international team, based in sunny Barcelona? Then this is your chance because NCC Barcelona is looking for go-getters to guide and develop a team...

Tareas As a Customer Service Team Leader at ADM Value, you will play a crucial role in ensuring that our guests have an exceptional and memorable experience during their stay. You will manage a team of customer service representatives, set high standards of service excellence, and lead the team to meet and exceed guest expectations. Supervise and mentor a...

Hello! At Factorial we're looking for a new Customer Support Team Lead to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. Ready to be part of the challenge? The Role We are looking for a...

Hello! At Factorial we're looking for a new Customer Support Team Lead to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. Ready to be part of the challenge? The Role We are looking for a...

Role We are looking for a Customer Support Team Lead to join our team. Responsibilities Supervise and guide the customer support team. Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations. Handle escalated customer issues and provide resolution. Ensure high levels of...

Empowering people, creating technology. **Responsibilities**: - Team Lead of of 4 people (experience not mandatory)- Complete customer management: telephone service, offers, orders, documentation, etc.- Archiving and management in CRM and SAP and maintenance of the system.- Communication and support to other KLI departments to support the global objectives...