Customer Support Team Lead
hace 1 día
Role We are looking for a Customer Support Team Lead to join our team. Responsibilities Supervise and guide the customer support team. Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations. Handle escalated customer issues and provide resolution. Ensure high levels of customer satisfaction through excellent service. Analyze customer service metrics and feedback to identify areas for improvement. Develop and implement customer service procedures, policies, and standards. Train new team members and provide ongoing coaching. Identify training needs and organize development programs. Prepare and present regular reports on team performance and customer feedback. Analyze data to provide actionable insights to senior management. Your Profile Proficient level of Spanish and English expert speaker. You demonstrate full ownership on each activity you develop. You are proactive and you like to put forward new ideas. Excellence in communicating and problem‑solving. Previous experience handling Customer Support/Customer Experience teams is needed. Perks High growth, multicultural and friendly environment. Save expenses with Cobee and get your salary in advance with Payflow. Healthy life with Gympass and Alan as private health insurance. Language classes with Yolk Academy. Syra discounts, Nora & Apeteat lunch. Breakfast in the office, organic fruit and free caffeine and theine. Flexible schedules, pet friendly and no dress code About Us Factorial is an all‑in‑one HR Software fast‑growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, we serve thousands of customers in over 60 countries all over the world and across industries, and have built a super diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and U.S. offices. Our Values We own it: We take responsibility for every project. We make decisions, not excuses. We learn and teach: We're dedicated to learning something new every day and, above all, share it. We partner: Every decision is a team decision. We trust each other. We grow fast: We act fast. We think that the worst mistake is not learning from them. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Software Development #J-18808-Ljbffr
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Customer Support Team Lead
hace 6 días
Barcelona, España Factorial A tiempo completoHello! At Factorial we're looking for a new Customer Support Team Lead to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. Ready to be part of the challenge? The Role We are looking for a...
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Customer Support Team Lead
hace 4 días
Barcelona, España Factorial A tiempo completoRoleTodos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.We are looking for a Customer Support Team Lead to join our team.ResponsibilitiesSupervise and guide the customer support team.Set clear team goals and monitor team performance. Conduct regular team meetings to...
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Customer Support Team Lead
hace 6 días
Barcelona, Barcelona, España Factorial A tiempo completo*Hello At Factorial we're looking for a newCustomer Support Team Lead*to help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.*Ready to be part of the challenge?The RoleWe are looking for aCustomer...
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Customer Support Team Lead
hace 1 semana
Barcelona, España Preply Inc. A tiempo completoA leading Ed-Tech company in Barcelona seeks a Customer Support Team Lead to enhance agent performance and foster growth within the team. Responsibilities include supporting team goals, planning activities, and improving key customer metrics. Ideal candidates will have 2+ years of experience in customer support leadership, the ability to make data-driven...
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Customer Support Team Lead – Performance
hace 3 días
barcelona, España Preply Inc. A tiempo completoA leading Ed-Tech company in Barcelona seeks a Customer Support Team Lead to enhance agent performance and foster growth within the team. Responsibilities include supporting team goals, planning activities, and improving key customer metrics. Ideal candidates will have 2+ years of experience in customer support leadership, the ability to make data-driven...
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Customer Support Team Lead
hace 2 semanas
Barcelona, España Preply A tiempo completoA global education technology company is seeking a Customer Support Team Lead in Barcelona to enhance team performance and develop talent. The ideal candidate will have at least 2 years of experience leading customer support teams and a passion for continuous improvement. Responsibilities include fostering team growth, ensuring metrics are met, and creating...
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Customer Support Team Lead – Performance
hace 2 semanas
Barcelona, España Preply Inc. A tiempo completoA leading Ed-Tech company in Barcelona seeks a Customer Support Team Lead to enhance agent performance and foster growth within the team.Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.Responsibilities include supporting team goals, planning activities, and improving key customer metrics.Ideal...
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Customer Support Team Lead
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Customer Support Team Lead
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Barcelona, España Monta A tiempo completoDo you enjoy helping people and have experience in delivering excellent customer support?_ - Are you customer-focused, have a technical understanding, and a personality that can make people smile through our support channels?_ - Are you motivated by working in a scale-up company moving with the speed of light?_ - If you are nodding yes to the above, this...
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Team Lead, Customer Care
hace 1 semana
Barcelona, España Clarivate A tiempo completo**Overview**: **Clarivate is seeking a Team Lead, Customer Care to lead our EMEA team of Technical Support Analysts and Senior Analysts in technical product support and customer communication supporting EX Libris Alma product within our Academia and Government suite of products.**: **In this role, you will mentor and coach the technical support...
