Customer Service Team Lead for a Luxury Automotive

Tasks - Your responsibilities and impact as a Customer Service Team Lead will be: Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

**Your responsibilities and impact as a Customer Service Team Lead will be**: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

Tasks Your responsibilities and impact as a Customer Service Representative will be: - Represent the brand and be the first go-to person for customers - Stay tuned on all products/services offered, and be a crucial part of customer retention - Identify, escalate and resolve customer inquiries and complaints with the help of digital tools and your ability...

Tasks - Your responsibilities and impact as a Customer Service Team Lead will be: Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...

Tasks Your responsibilities and impact as a Customer Service Representative will be: - Stay tuned on all products/services offered, and be a crucial part of customer retention - Identify, escalate and resolve customer inquiries and complaints with the help of digital tools and your ability to service the customer. - Work together with experts to solve...

Our client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Workforce Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in workforce analytics/optimization in the (luxury) customer service industry. By actively joining the...

Tasks Your responsibilities and impact as a Customer Service Workforce Analyst for a Luxury Automotive Brand will be: - Scheduling and managing training sessions - Implementing regular coaching sessions based on QA-feedback & QM-results - Calculating effort based on previous volumes, expected volumes and scope - Derive FTE demand based on calculated effort -...

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded one of the best places to work multiple times, our employee...

A global luxury brand in Barcelona is seeking an Assistant Store Manager to lead the store and maximize productivity with a focus on team development and exceptional customer service. The ideal candidate will have retail management experience and proficiency in Microsoft Office tools. This role offers the opportunity to be part of an expanding modern luxury...

A dynamic recruitment agency is looking for a French-speaking Inside Sales Representative to work on-site in Barcelona. You'll connect with clients in the luxury automotive industry, providing exceptional service and sales guidance. The ideal candidate will have experience in sales or customer service and a passion for automobiles. Join a prestigious team...