Customer Support Coordinator B2B
hace 7 días
What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What is our proposal?As B2B Coordinator you will lead and support a team of B2B agents in delivering exceptional service to travel advisor partners and BDMs of each territory (Business Developer Managers) by monitoring performance, coaching team members, resolving escalations, and continuously improving processes tailored to the B2B channel. What will you do? Team Supervision and Escalation Management: Managing agent queries, calls, and emails, acting as escalation point. Performance Monitoring: Tracking KPIs, adherence, productivity, and reporting progress. Coaching and 1:1s: conducting regular feedback sessions and supporting agent development. Process and Quality Improvement: Using data to propose improvements and ensure quality standards. Communication: Keeping team aligned with targets, updates, and initiatives. Cross-functional Support: Collaborating with departments like Product, Ops, IT, QA, etc. Reporting: Preparing performance or ad-hoc reports for the B2B Manager. RequirementsMinimum 2 years of contact center, sales and/or customer service experience. At least 2 years in a team leader, supervisor, or management role. Strong experience with Amadeus or other GDS platforms (min. 2 years). Advanced knowledge of Amadeus/GDS operations and implementation. Fluency in English and Spanish (C1/C2 in both written and verbal). Experience in the travel, airline, hotel, sales and/or hospitality industry is highly preferred. Based in Barcelona and available to work in a hybrid model (afternoon shift rotation). Familiarity with Salesforce, CRM systems, and Travelfusion is a plus. BenefitsCompetitive compensation package in line with job responsibilities and experience. Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance. Offices in Barcelona city. Travel packages at reduced prices Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks. Referral bonus, if you bring people as talented as you. And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale. Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law. #LI-Hybrid
-
Customer Support Coordinator B2B
hace 7 días
Barcelona, España Exoticca A tiempo completoWhat is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
-
Customer Support Coordinator B2B
hace 7 días
Barcelona, Barcelona, España Exoticca A tiempo completoWhat is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
-
Customer Support Coordinator
hace 2 días
Barcelona, España Global Human Consultants A tiempo completoWe are looking for a highly motivated, young professional to be our next Customer Support Coordinator working in our dynamic office to provide exceptional customer service to our students and support in administration. As a customer service oriented person, ensuring the highest levels of customer satisfaction will be your highest priority, achieved through...
-
Customer Service Coordinator
hace 2 semanas
Barcelona, España Exoticca A tiempo completo**What is Exoticca?** At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team of around +300 people, in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation. We...
-
Barcelona, España Page Personnel España A tiempo completo**About this role**: Reporting directly into the Global Strategic Customer Manager/Partner/Director or Managing Director and support Strategic Customers global organisation. Global Strategic Customer Relationship Coordinator is responsible for coordinating all queries of the global strategic customer relationship team, supporting customer service to...
-
B2b Sales/recruitment Coordinator
hace 5 días
Barcelona, España David Kennedy Recuitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an English speaking B2B Sales/Recruitment Coordinator to join their team. Position: B2B Sales/Recruitment Coordinator Location: Remote (within Europe only) need to be within 1 hour time difference of Spain - max) Employment type: Full-time Remuneration:...
-
Customer Service Sales Support Coordinator
hace 1 semana
Barcelona, España Pelican Products, Inc. A tiempo completoJob Title Customer Service & Sales Support Coordinator Department Customer Service & Sales Support Reports to Customer Service & Sales Support Manager Location Barcelona, Spain - Headquarters SUMMARY Performs a wide range of complex duties in the Customer Service & Sales Support Department, requiring a high level of understanding of all job functions....
-
Customer Service Sales Support Coordinator
hace 3 días
Barcelona, España Pelican Products, Inc. A tiempo completoJob Title Customer Service & Sales Support Coordinator Department Customer Service & Sales Support Reports to Customer Service & Sales Support Team Lead Location Barcelona, Spain - Headquarters SUMMARY Performs a wide range of complex duties in the Customer Service & Sales Support Department, requiring a high level of understanding of all job functions....
-
Customer Support Agent
hace 3 días
Barcelona, España Exoticca A tiempo completo**What is Exoticca?** At Exoticca we are looking for people who want to offer the best of themselves and to generate unforgettable experiences for their users. We are a young, dynamic, multicultural team, in a moment of international expansion and therefore, we are looking for new traveling companions. Exoticca is a company created in 2013 by...
-
Business Support Coordinator
hace 2 días
Barcelona, España AstraZeneca A tiempo completo**Business Support Coordinator** **Hybrid work** At AstraZeneca every one of our employees makes a difference to patient lives every day. BioPharma Clinical Operations brings together all the skills groups to drive critical operational activities for early and late stage medicines development. We have deep and specialist expertise in study and site...
