Customer Support Coordinator B2B

hace 1 semana

Barcelona, Barcelona, España Exoticca A tiempo completo

What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?
As B2B Coordinator you will lead and support a team of B2B agents in delivering exceptional service to travel advisor partners and BDMs of each territory (Business Developer Managers) by monitoring performance, coaching team members, resolving escalations, and continuously improving processes tailored to the B2B channel.

What will you do?

  • Team Supervision and Escalation Management: Managing agent queries, calls, and emails, acting as escalation point.
  • Performance Monitoring: Tracking KPIs, adherence, productivity, and reporting progress.
  • Coaching and 1:1s: conducting regular feedback sessions and supporting agent development.
  • Process and Quality Improvement: Using data to propose improvements and ensure quality standards.
  • Communication: Keeping team aligned with targets, updates, and initiatives.
  • Cross-functional Support: Collaborating with departments like Product, Ops, IT, QA, etc.
  • Reporting: Preparing performance or ad-hoc reports for the B2B Manager.

Requirements

  • Minimum 2 years of contact center, sales and/or customer service experience.
  • At least 2 years in a team leader, supervisor, or management role.
  • Strong experience with Amadeus or other GDS platforms (min. 2 years).
  • Advanced knowledge of Amadeus/GDS operations and implementation.
  • Fluency in English and Spanish (C1/C2 in both written and verbal).
  • Experience in the travel, airline, hotel, sales and/or hospitality industry is highly preferred.
  • Based in Barcelona and available to work in a hybrid model (afternoon shift rotation).
  • Familiarity with Salesforce, CRM systems, and Travelfusion is a plus.

Benefits

  • Competitive compensation package in line with job responsibilities and experience.
  • Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance.
  • Offices in Barcelona city.
  • Travel packages at reduced prices
  • Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
  • Referral bonus, if you bring people as talented as you.
  • And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

#LI-Hybrid

  • Customer Support Specialist B2B

    hace 3 horas

    Barcelona, Barcelona, España Smartness A tiempo completo

    About The CompanyAt*Smartness*, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings.We are the fastest-growing B2B SaaS in the industry, trusted by*4,000+ clients across 40+ countries*, with billions of euros in bookings processed. Backed by top international investors and named...

  • Customer Service Support

    hace 1 semana

    Barcelona, Barcelona, España Enter Club A tiempo completo

    Customer Service Support & Community CoordinatorObjective:We're looking for a communicative, empathetic, and proactive person to join our team as aCustomer Service Support & Community Coordinator.This hybrid role focuses on delivering a smooth, agile, and human customer experience while building a vibrant, connected community around our brand. Every...

  • Portuguese Customer Service Coordinator

    hace 2 semanas

    Barcelona, Barcelona, España CBT A tiempo completo

    Job Title: Portuguese Customer Service Coordinator (Hybrid & Onsite)Location: Barcelona, SpainJob Type: Full-timeDepartment: Customer ServiceAbout Us:At [Company Name], we are a forward-thinking, customer-centric organization dedicated to providing exceptional service to clients around the globe. We believe that great customer service is at the heart of any...

  • Customer Service Coordinator

    hace 1 semana

    Barcelona, Barcelona, España Pelican Products, Inc. A tiempo completo

    Job Title Customer Service CoordinatorDepartment Customer Service & Sales SupportReports to Customer Service & Sales Support Team LeadLocation Barcelona, Spain –EMEA HeadquartersJOB SUMMARYPerforms a wide range of complex duties in the Customer Service & Sales Support Department, requiring a high level of understanding of all job functions. Primary...

  • Customer Support

    hace 1 semana

    Barcelona, Barcelona, España HP A tiempo completo

    Before applying:please note that to be eligible for this position, you must be currently enrolled at a university in Spainand remain enrolled until the end of the internship. You must also be available to start the internship inFebruary 2026and continue participating in the program untilJune–July 2026.Join our team at the intersection of product management...

  • Customer Support Representative

    hace 1 semana

    Barcelona, Barcelona, España Essence Coaching Group A tiempo completo

    Customer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You'll Do • Deliver...

  • Customer Support Specialist

    hace 1 semana

    Barcelona, Barcelona, España Hero A tiempo completo

    Your Ownership? As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions.Are you ready for this thrilling challenge? As a Customer Support Specialist, your missions will be...

  • Support & Training – Customer Success

    hace 3 días

    Barcelona, Barcelona, España Loyal Guru A tiempo completo

    Hey there Looking for your next step in the world of Customer Support & Success? About the Role: Support & Training – Customer SuccessHi there At Loyal Guru, we are looking for a Support & Training Customer Success Specialist to join our team and deliver an exceptional experience to our clients. You will be responsible for supporting 5–10 accounts,...

  • Support&Training Customer Success LATAM

    hace 2 días

    Barcelona, Barcelona, España Loyal Guru A tiempo completo

    Support&Training Customer Success | SaaS B2B PlatformAbout Loyal GuruLoyal Guru's platform helps Enterprise Retailers overcome the complex challenges of developing their business through next-gen loyalty programs, personalized offers at scale, advanced retail analytics and innovative monetization opportunities. Our solution simplifies the complexity of...

  • Customer Support Advisor

    hace 6 días

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Ready to take your career abroad?We're looking for Customer Support Advisorsto join an international company in PortugalYou'll handle:Customer inquiries via phone, email, and chatSupport for some of the worlds most loved brandsEnsuring a great customer experience every dayWhat we offer:Full relocation support (flight + accommodation assistance)Competitive...