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Head of Customer Success - Fintech Scale-Up Location:Barcelona (hybrid) or Madrid Type:Full-time About Us At Dost, we're not just another fintech. We're revolutionizing how companies manage their financial processes with AI. Our platform automates invoices, delivery notes, and purchase orders, eliminating human errors and transforming entire accounts payable departments. The numbers:500+ enterprise customers, fresh Series A funding, 300% YoY growth, and recognition as one of Spain's fastest-growing fintechs. We're scaling fast, but we're still small enough that your voice reaches CEO Adam directly. The Opportunity This is a builder's role.If you've built a CS machine before and want to do it again—better, faster, with all your hard-won learnings—this is your canvas. We're looking for a Head of Customer Success who's done the 50-person to 500-person scale before. Someone who knows exactly what good looks like because they've built it, broken it, and rebuilt it stronger. This role is perfect if: You've been the "first real CS leader" at a scaling startup before You have strong opinions on CS methodology (and the scars to back them up) You want full autonomy: budget, hiring, tools, structure—it's yours to design You want a seat at the leadership table with direct product roadmap influence You're energized by the challenge of 300% annual growth Your Mission: Build the CS Machine (Again, But Better) You'll own everything customer success from contract signature through expansion: Build Your Department Your Way: Full Budget Ownership:Hire who you need, buy the tools you want, structure it how you see fit Your Stack, Your Rules:Gainsight? ChurnZero? Custom-built? You decide and we'll back it Hiring Authority:Build the team composition you know works (we'll grow from 10 to 30+ in 18 months) Restructuring Rights:If the current setup doesn't work, change it. No sacred cows. Create Scalable Operations: Build processes and methodology that work at 500 clients AND 2,000 clients Define stages, SLAs, playbooks, and automation that you've proven work Establish resource allocation frameworks across 4 specialist areas (onboarding, functional consulting, support,
