Head of Customer Success

hace 6 días

Barcelona, España LittleBIG Connection A tiempo completo

Company Description

Founded in 2013, **LittleBIG Connection** is the ecosystem of the future of work: the platform that brings together companies, today’s talent, and tomorrow’s expertise. LittleBIG Connection helps companies to innovate and transform themselves continuously without changing everything in their organization.

How? Through its platform that provides companies with a single point of access to the talent and expertise they need, wherever they are.

Our mission is to help companies become extended companies, capable of permanent transformation by mobilizing “extended teams” at the request of their innovation projects. With a presence across 4 continents (Asia, Europe, Africa, America), this entrepreneurial adventure supports companies in effectively carrying out their organizational and digital transition.

Today, the company continues its strong growth and doubles its workforce.

Our ambition? To find the talents of tomorrow to support us inour strong community of more than 1.3M service providers and to transform the consulting industry in a sustainable way.

Your Role

If you feel up for the challenge to build the foundation of a newly created team with the task to scale it to follow our aggressive growth, you are into high touch CSM supporting enterprise software and finally you love building C-level relationship to support your team, you found the right place

The **Head of Customer Success** is in charge of managing and growing LittleBIG Connection’s client base by keeping churn low (to not say to zero as we don’t have churn

Why us?
- Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents
- Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
- Explore opportunities to grow quickly with a tailor-made career path: 70% of our key senior talent joined the company at entry level
- Take advantage of over 500 training courses in our ACADEMY catalogue, which includes programs in interpersonal communication, team management, project management, etc.
- Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
- Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors
- Unlock your full potential, both professionally and personally.

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