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Head of Customer Service
hace 3 semanas
**Head of Customer Service**
At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape.
Our client, a leading company in the industrial sector, is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative, detail-oriented, and experienced **_Head of Customer Service_** to elevate our customer service operations, ensuring exceptional service standards and enhancing customer loyalty and satisfaction.
**Your Role and Mission**:
As the Head of Customer Service, you will lead our customer service department, setting the vision and strategy to provide outstanding customer experiences. This role demands a proactive approach to managing teams, optimizing processes, and leveraging technology to meet and exceed our customer service objectives. Collaboration with cross-functional teams to improve product offerings and resolve customer issues swiftly is paramount.
**Key Responsibilities**:
- Develop and implement customer service policies and procedures to ensure a high-quality customer experience.
- Monitor performance metrics to identify areas for improvement and implement strategies to enhance service levels.
- Lead, motivate, and develop customer service teams to foster a customer-centric culture within the organization.
- Collaborate with the product and sales teams to streamline processes and improve overall customer satisfaction.
- Handle complex customer complaints or inquiries, providing solutions that align with company policies and customer expectations.
- Stay ahead of industry trends and technologies to continually improve customer service delivery.
**Skills and Knowledge**:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- A minimum of 7 years experience in customer service management, with proven leadership in a head or manager-level role.
- Strong understanding of customer service software, databases, and tools.
- Outstanding communication and interpersonal skills to effectively manage both customer and team interactions.
- Strategic and analytical thinking to resolve issues and implement service improvements.
- Languages are Spanish and English as a must, other languages welcoming.
**What We Offer**:
- A dynamic role with the scope to shape the future of our customer service department.
- The chance to be part of a forward-thinking company poised for exponential growth.
- A collaborative, supportive, and innovative work environment.
- Join us and play a pivotal role in driving exceptional customer service experiences that differentiate us in the logistics and transportation industry._
**Location**:
Barcelona, Spain
- We're excited to see how you can contribute to our team's success and lead our customer service to new heights_
