Head of Customer Engagement_1797

About the Job

The Data & Analytics Platforms Team (DAP) develops and runs central platforms and data products, which enable the Allianz Operating Entities (OEs) to generate value from data & analytics at scale. The major offering is the Allianz Data Platform (ADP) - a PaaS offering -, which comprises necessary capabilities to store, transfer and analyze data, as well as running data & analytics products.

The new Head of OE Engagement and Customer Success will be responsible to work closely with the OEs to drive adoption of the platform, support OEs in implementing both global and local initiatives, push decommissioning of legacy data warehouses and other infrastructure and ensure that customer feedback is channeled into the product backlog of ADP.

The candidate will build a team for customer success management, which will be mainly located in Barcelona.

What you do

• Build a high-performing team, that delivers customer success management in a complex, international environment according to industry best practices
• Establish trustful relationships with key stakeholders (CDOs and beyond) across Allianz Group to ensure that ADP offering stays closely aligned with customer needs
• Develop and refine an operating model that allows to generate value from data @ scale, significantly accelerating the value delivery by pushing for synchronization between the various data initiatives
• Implement a data product management approach and mindset, both within the Allianz Technology team and its customers
• Develop and manage a portfolio of data products, identifying consolidation potential to transfer local data products into a globally managed offering
• Support the translation of business opportunities into data products and respective technical capabilities
• Run or support (strategic) project on data & analytics, both together with Group functions or Oes as well as establishing an engagement funnel that orchestrates OE demand towards ADP and DAP in general.

What you bring

• Strong background in data, analytics and (Gen-)AI, incl. deep understanding of most relevant technical solutions, which allows you to maintain position as a thought leader in an extremely fast changing technological environment
• General understanding of data architecture and models
• Experience in managing data product or customer success teams, thereby bringing tangible experience on best-practices from previous jobs
• Experience in designing data operating models and strategies in complex corporate environments, with experience in insurance or financial services as a plus.
• Previous hands-on experience in building data products (or similar)
• Strong communication and inter-personal skills, translating business opportunities into data products and technical capabilities; Proven track record in building high-performing teams
• Proficiency in English

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.