Reception Team Member

hace 3 semanas


Madrid, España Nido Living A tiempo completo

Key Responsibilities:
• Manage the day-to-day reception operations of the hotel, ensuring seamless guest experiences.
• Provide exceptional customer service, upholding Nido Living's high brand and customer service standards.
• Oversee the office and reception management, maintaining a high level of service quality.
• Promote a 'guest first' culture, ensuring expectations are met and exceeded.
Administrative Tasks:
• Assist with the management of the property management system, ensuring accurate and reliable data entry.
• Perform end-of-day accounting duties, prepare financial reports, and reconcile daily financial activities.
• Implement and ensure adherence to Nido Standard Operating Procedures by on-site staff and guests.
• Provide out-of-hours support as required, escalating issues according to procedure.


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