Global Operations Team Member

hace 2 semanas


Madrid, Madrid, España Spotahome A tiempo completo

Company Overview
Spotahome is an international online marketplace offering verified rental accommodation across 100 European cities in 27 countries with a global ambition. The company began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

About Us
We make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate.

Salary and Benefits
This role comes with a paid internship of 700 euros gross per month for a 6-month duration. You will also have the opportunity to work in a remote-friendly environment where flexibility is valued.

Job Description
As a key member of our Global Operations team, you will be responsible for assisting and supporting our Bookings team. Your primary tasks will include responding to customer inquiries throughout our online booking process, identifying and selecting relevant information, and providing solutions to best anticipate customer needs. Additionally, you will assist with operational support throughout our CRM ticketing process and communicate effectively with internal stakeholders to resolve client enquiries.

Key Responsibilities
1. Support the Bookings team through responses and research for customers throughout our online booking process.
2. Identify, select, and analyse information according to the situation, and apply solutions to best anticipate customer needs.
3. Assist with operational support throughout our CRM ticketing process.
4. Communicate and coordinate with internal stakeholders like Account Management or Sales to solve client enquiries.
5. Provide support to the Bookings team by reviewing main KPIs to improve your and the team's customer service skills.

Required Skills and Qualifications
To succeed in this role, you should possess excellent English language skills, with Spanish, German, French, Portuguese, or Italian being a significant advantage. You should also have interest in technology, property, and travel industries, organisational skills, sales skills, a startup mentality, and creative mindset, as well as the ability to learn quickly and adapt to new situations.



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