Global Operations Team Member
hace 7 días
About Us: Spotahome is an international online marketplace that offers verified rental accommodation across 100 European cities in 27 countries, with a global ambition. Founded in 2014 by four friends, we aim to revolutionise the traditional real estate space by digitalising rentals.
Company Overview: As a start-up, we are constantly innovating and adapting to the needs of our customers. Our mission is to make renting easy by allowing people to book completely online from anywhere in the world, knowing that the property they book is real and accurate.
Salary and Benefits: This paid internship offers a competitive salary of €700 gross per month for a duration of six months. We also offer remote flexibility, trusting our team members to work efficiently and effectively. Additionally, we provide a supportive environment, where you can learn and grow in the operation and customer experience fields.
Job Description: As a member of our Global Operations team, your primary responsibility will be to support our Bookings team through responses and research for our customers throughout our online booking process. You will identify, select, and analyse information according to the situation, applying solutions to best anticipate our clients' needs.
Key Responsibilities:
- Support our Bookings team by responding to customer inquiries and researching their needs.
- Identify and select relevant information to solve customer issues.
- Analyse situations and apply solutions to meet customer expectations.
- Assist with operational support throughout our CRM ticketing process.
- Work closely with internal stakeholders to resolve customer enquiries.
Requirements: To succeed in this role, you will need strong English language skills and organisational abilities. Proficiency in Spanish, German, French, Portuguese, or Italian would be beneficial. You should also have an interest in technology, property, and travel industries, as well as sales skills and a startup mentality.
What You'll Learn: In this role, you will gain valuable experience in the Prop Tech industry, working with different IT tools and ticketing systems. You will also develop your communication and coordination skills, learning to provide exceptional customer experiences while searching for dream homes.
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