Guest Service Ambassador

hace 2 semanas

Granada, España Aparium Hotel Group A tiempo completo

Reports to Guest Service Manager; position is non-exempt THE ROLE The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Foundation a personal, one-of-a-kind experience. WHAT YOU WILL DO Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guestOwn all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessaryAccommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgmentServe as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memoryDemonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departureYou are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experienceAlways prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demandsDisplay professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presenceDemonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guestsCollaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedbackSeize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager WHAT YOU WILL NEED Passion for the people, place, and culture of our communityMinimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experienceProfessional proficiency of the English language in reading, writing and verbal communicationValid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehiclesIntermediate skills in Microsoft Excel and Word to create spreadsheets or proposalsAbility to lift up to 25 lbs. for handling guest luggageAbility to push a bell cart with guest luggage that may contain up to 100 lbs.Ability to work vary shifts, that may include days, nights, weekends and holidays
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  • Guest Service Ambassador

    hace 2 semanas

    Granada, España Aparium Hotel Group A tiempo completo

    .Reports to Guest Service Manager; position is non-exemptTHE ROLE The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are...

  • Guest Service Ambassador

    hace 2 semanas

    Granada, España Aparium Hotel Group A tiempo completo

    .Reports to Guest Service Manager; position is non-exemptTHE ROLEThe Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are...

  • Guest Service Ambassador

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    Granada, España Aparium Hotel Group A tiempo completo

    Reports to Guest Service Manager; position is non-exempt THE ROLE The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are...

  • Guest Service Ambassador

    hace 2 semanas

    Granada, España Aparium Hotel Group A tiempo completo

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