Hotel Experience Ambassador

hace 4 días

Granada, Granada, España Aparium Hotel Group A tiempo completo

Role Overview

The Hotel Experience Ambassador is a key member of our team, responsible for delivering exceptional guest experiences at Foundation. This role requires a passion for hospitality and a genuine care for all aspects of a guest's stay.

Key Responsibilities

* Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism.
* Own all aspects of a guest's experience from beginning to end, ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure.
* Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest.
* Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory.
* Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure.
* Prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment.
* Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence.

Requirements

* Expert knowledge of the position's service standards, procedures, and practices.
* Ability to collaborate effectively with co-workers and other departments to ensure guest needs are met.

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