Customer Success

hace 3 días

madrid, España KIU System Solutions A tiempo completo

Customer Success & Implementation Specialist Join to apply for the Customer Success & Implementation Specialist role at KIU System Solutions . Purpose of the Position The Customer Success & Implementation Specialist – Europe will be responsible for ensuring successful implementation, ongoing support, training, and satisfaction for KIU System Solutions customers in the European region. This role combines technical, functional, and commercial skills, aimed at ensuring that airlines and travel agencies effectively adopt KIU's technological solutions (PSS, GDS, Digital Retailing, AI Agents, etc.), maximizing their value and contributing to customer success. Main Responsibilities Lead and execute KIU solution implementation processes for airlines and agencies, ensuring compliance with timelines, quality, and scope. Provide first‑level functional and operational support to customers in the region, appropriately escalating technical incidents to internal teams. Conduct functional and commercial training for end users and airline teams (reservations, check‑in, revenue accounting, e‑commerce, etc.). Accompany customers in their post‑implementation life cycle, promoting the adoption of functionalities, continuous improvement, and overall satisfaction. Act as a liaison between the customer and internal Product, Technology, and Commercial teams, communicating needs and opportunities for improvement. Contribute to the preparation of functional documentation, user manuals, and project progress reports. Keep customer, project, and ticket information up to date on corporate platforms (Zoho CRM, Zoho Desk, etc.). Participate in follow‑up meetings, demos, and workshops with current and potential customers. Requirements Minimum of 2 years’ experience in similar or related roles in technology companies for airlines, GDS, PSS, OTA, or airlines. Proven functional knowledge in at least two of the following areas: Passenger Service Systems (PSS): reservations, inventory, check‑in, e‑ticketing. Digital Retailing/Airline E‑commerce: IBE, MMB, web check‑in,

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