English Speaking Risk Specialist

hace 2 semanas


Ourense, España buscojobs España A tiempo completo

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals.

Purpose of the role

As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks that come with navigating the world of payments. On a given day, each Specialist reviews businesses who either wish to use or are currently using the platform. While doing so, the reviewer verifies and validates information provided by the merchant. A standard check will compare specific details from the account application against supporting documentation such as a website, document scans, or internal/external databases. The reviewer will be evaluating merchants for potential risks they may present. This can take the form of supportability, KYC, credit, or fraud.

They will make decisions on a daily basis that have wide-ranging impacts on financial losses, user experience, or financial partner obligations.

Responsibilities:

  • Verify all required details have been submitted with the application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
  • Investigate and compare the items sold on the merchant’s website to information provided on the product description, merchant industry, and charges.
  • Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines. Ensure no items being sold on the merchant's site violate these guidelines.
  • Based on the merchant's website, categorize the business using a list of guidelines.
  • Identify businesses as supportable, prohibited, or in need of small changes to their business model.

Minimum Requirements:

  • Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
  • Fluent in English (C1 or higher).
  • Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
  • Capacity for showing empathy, remembering there is a person behind the business and not being overly harsh in assessments.
  • Efficiency working in a fast-paced, high-volume environment.
  • Comfortable making decisions based on incomplete or ambiguous information.
  • Persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
  • Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.

Desired Qualifications:

  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.

Additional Information:

  • 38.5 hours/week, Afternoon Shifts, from 13:00 to 22:00.
  • Salary: 18,225€ gross/year - Temporary 6 month contract.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.
  • International business casual environment.
  • Permanent Contract.
  • Competitive Benefits package

If you want to know more about moving to Barcelona, please click here .

#J-18808-Ljbffr

  • Ourense, España buscojobs España A tiempo completo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...


  • Ourense, España buscojobs España A tiempo completo

    Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the...

  • Specialist, Payment

    hace 2 días


    Ourense, España buscojobs España A tiempo completo

    Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the...


  • Ourense, España buscojobs España A tiempo completo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...


  • Ourense, España buscojobs España A tiempo completo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...


  • Ourense, España buscojobs España A tiempo completo

    Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...


  • Ourense, Orense, España Grupo Juliá A tiempo completo

    We are seeking a highly motivated Language Assistant to provide English language support to students in a central school in Ourense. This is an exciting opportunity to work in a dynamic team and contribute to the development of students' language skills.Job Details:Working Hours: 14 hours per weekTypical Responsibilities:Assist the main teacher in planning...


  • Ourense, España buscojobs España A tiempo completo

    About Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well . Ukio's...


  • Ourense, Orense, España Blu Selection A tiempo completo

    **Job Title:** Fintech Technical Support Specialist - Valencia, SpainAbout the Role:We are looking for a talented Technical Support Specialist to join our team in Valencia, Spain. As a key member of our customer support team, you will be responsible for providing top-notch support to our B2B clients through various communication channels.About You:To succeed...


  • Ourense, España buscojobs España A tiempo completo

    About Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...

  • Travel Agent

    hace 2 semanas


    Ourense, España buscojobs España A tiempo completo

    Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...


  • Ourense, Orense, España Liberty Specialty Markets A tiempo completo

    Key Objectives:As a European Operations Specialist at Liberty Specialty Markets, you will provide onshore regional operational expertise, oversight, and support to onshore business teams and operations technicians. Your role will involve acting as a liaison and point of elevation on all operational business aspects, between Country Managers, Country Business...


  • Ourense, España buscojobs España A tiempo completo

    ACCOUNTS PAYABLE SPECIALIST Job Function/Purpose: Successful applicant will be assigned to the Accounts Payable department. Job responsibilities include but are not limited to the following: guide and direct international locations and/or suppliers on the payables process, making sure that they understand the process flow, timely and accurate invoice...


  • Ourense, España buscojobs España A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Ourense, España buscojobs España A tiempo completo

    About Ukio We are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents. Ukio's mission is to empower individuals to live...

  • Senior Payroll Specialist

    hace 2 semanas


    Ourense, España buscojobs España A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market. In 2021, we were listed...


  • Ourense, España buscojobs España A tiempo completo

    Are you a Google fan? Do you love Google products? Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Teleperformance is a worldwide leader in customer experience management...


  • Ourense, España buscojobs España A tiempo completo

    TrekkSoft is a leading online booking software provider that is transforming the tour and activity market with its constantly-evolving booking and payment solutions. Behind TrekkSoft is a diverse and dynamic team of individuals with over 15 different nationalities. We're active worldwide, with a base in Barcelona, Spain. Trekksoft is hiring a full remote,...

  • Outsourcing Manager

    hace 19 horas


    Ourense, España buscojobs España A tiempo completo

    Who we areWe simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the...

  • Group Travel Specialist

    hace 2 semanas


    Ourense, España buscojobs España A tiempo completo

    What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...