Customer Service Specialist

hace 1 semana

Ourense, España buscojobs España A tiempo completo
About Ukio

We are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents.

Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere.

Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by LinkedIn and have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe.

Our culture

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join us. In true startup fashion, we embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Role

We are looking for a Guest Experience Specialist to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. You will be the voice of our company, responsible for delivering exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience. Your excellent communication skills and fluency in English, French, and Spanish will be vital in raising the bar on Ukio’s service standards.

Join our team as a Guest Experience Specialist and be an integral part of creating exceptional stays for our guests in our extensive apartment portfolio across Europe. Your dedication to ensuring guest satisfaction will be rewarded with a fulfilling and exciting career in this nascent industry.

Responsibilities
  • Manage complex guest requests and organize visits, replacements, and repairs.
  • Act as a liaison between customers and internal departments (technical support, product development, sales).
  • Communicate customer feedback and issues to relevant departments for product and service improvements.
  • Maintain professional and approachable communication via phone, email, and WhatsApp chat.
  • Provide updates to guests on the status of their requests.
  • Display empathy towards guests.
  • Escalate unresolved cases.
  • Explain complex technical issues to non-technical customers.
About you
  • Professional fluency in English, French, and Spanish (both spoken and written). Any additional language will be a plus.
  • Previous experience in hospitality, customer service, or a similar guest-facing role.
  • Strong communication, problem-solving skills, professionalism, attention to detail, and unwavering dedication to customer satisfaction.
  • Familiarity with using computer software for booking, communication, ticket management, and record-keeping. Knowledge of Zendesk and Hubspot usage will be a plus.
  • Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM.
  • Comfortable performing in a start-up environment.
Ukio's life benefits
  • Private Health Insurance with ALAN.
  • Flexible retribution with Payflow.
  • UKIO Anniversary gift.
  • Team buildings and office events.
  • Transportation card (transportation coverage for roles that require traveling according to internal policy).
  • Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn
  • An amazing internal culture and no dress code
  • International working environment with many different nationalities

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion are big topics for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution.

We look forward to receiving your application

#J-18808-Ljbffr

  • Customer Service Specialist

    hace 1 semana

    Ourense, España buscojobs España A tiempo completo

    About Ukio |We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...

  • Customer Service Specialist

    hace 2 semanas

    Ourense, España buscojobs España A tiempo completo

    About Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well . Ukio's...

  • Customer Service Specialist

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    About Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...

  • Danish Customer Experience Specialist

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...

  • Danish Customer Experience Specialist

    hace 1 semana

    Ourense, España buscojobs España A tiempo completo

    Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...

  • Danish Customer Experience Specialist

    hace 4 días

    Ourense, España buscojobs España A tiempo completo

    Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...

  • Customer Service Specialist

    hace 1 semana

    Ourense, España buscojobs España A tiempo completo

    About UkioWe are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents.Ukio's mission is to empower individuals to live...

  • Customer Service Specialist

    hace 6 días

    Ourense, España buscojobs España A tiempo completo

    About UkioWe are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents.Ukio's mission is to empower individuals to live...

  • Customer Onboarding Specialist

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Service Agent

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...

  • Icelandic Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! Job Responsibilities: As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between...

  • Slovenian Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! Job responsibilities: As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between...

  • Serbian Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! Job Responsibilities: As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between...

  • Spanish Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! Job responsibilities: As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between...

  • Finnish Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! Job responsibilities: As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between...

  • French Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...

  • Fintech Technical Support Specialist

    hace 3 semanas

    Ourense, Orense, España Blu Selection A tiempo completo

    **Job Title:** Fintech Technical Support Specialist - Valencia, SpainAbout the Role:We are looking for a talented Technical Support Specialist to join our team in Valencia, Spain. As a key member of our customer support team, you will be responsible for providing top-notch support to our B2B clients through various communication channels.About You:To succeed...

  • Customer Service Representative With French

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...

  • Dutch Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...

  • German Customer Service Representative

    hace 3 semanas

    Ourense, España buscojobs España A tiempo completo

    Are you a Google fan? Do you love Google products? Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Teleperformance is a worldwide leader in customer experience management...