Customer Onboarding Specialist
hace 1 mes
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
Customer Onboarding Specialist
Hybrid Role: Candidates must be able to commute twice per week to our offices in Barcelona, Spain
As our Customer Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone. You'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.
We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.
All we ask of you is amazing, go-getting attitude and your passion for providing and striving for a positive customer experience (this we can't train).
What you’ll do…
Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation.
Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform.
Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service.
Take ownership of customer's problems and seek to identify, respond and resolve any customer issues.
Drive customer projects forward, taking ownership of each project meeting its objectives.
What you have…
Language Skills: Spanish, English and Portuguese is a plus.
You will have proven customer service experience with a passion for providing a premium customer experience.
You are tech savvy with a sound knowledge of all things technology.
You have worked towards targets and are goal oriented.
You are always thinking about the customer experience.
Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus
Our Perks & Benefits…
Equity packages for you to be a part of the SiteMinder journey.
Hybrid working model (in-office & from home).
Mental health and well-being initiatives.
Generous parental (including secondary) leave policy.
Paid birthday, study and volunteering leave every year.
Sponsored social clubs, team events, and celebrations.
Employee Resource Groups (ERG) to help you connect and get involved.
Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
#J-18808-Ljbffr-
Danish Customer Experience Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoJoin our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...
-
Danish Customer Experience Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoJoin our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...
-
Spanish Customer Support Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoAre you a Google fan? Do you love Google products? Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Teleperformance is a worldwide leader in customer experience management...
-
Customer Service Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoAbout Ukio |We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...
-
Customer Service Specialist
hace 4 semanas
Ourense, España buscojobs España A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well . Ukio's...
-
Customer Service Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...
-
English Customer Support Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
Italian Customer Support Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
English Customer Support Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
Italian Customer Support Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
Italian Customer Support Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...
-
English Customer Support Specialist
hace 1 mes
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...
-
Customer Service Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoAbout UkioWe are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents.Ukio's mission is to empower individuals to live...
-
Customer Service Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoAbout UkioWe are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents.Ukio's mission is to empower individuals to live...
-
Customer Service Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoAbout Ukio We are one of the most promising startups of 2024 with headquarters in Spain. Founded in Barcelona, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents. Ukio's mission is to empower individuals to live...
-
Technical Customer Success Manager
hace 3 semanas
Ourense, España buscojobs España A tiempo completoUnivrse is a Barcelona-based content creation VR studio developing Xroam, a solution that revolutionizes location-based VR experiences (www.xroam.com).Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR...
-
Technical Customer Success Manager
hace 3 semanas
Ourense, España buscojobs España A tiempo completoUnivrse is a Barcelona-based content creation VR studio developing Xroam, a solution that revolutionizes location-based VR experiences ( ). Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR...
-
Onsite Search Optimization Specialist
hace 6 días
Ourense, Orense, España Axiom Software Solutions A tiempo completoAbout the JobAxiom Software Solutions is looking for an Onsite Search Optimization Specialist to join our team. As a key member of our digital marketing team, you will be responsible for making our website more search engine friendly, focusing on onsite SEO.In this role, you will develop and execute a robust on-site search strategy, working closely with our...
-
Italian Junior Campaign Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
-
Italian Junior Campaign Specialist
hace 3 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business...
